Twilio incident
SMS and MMS Delivery Delays From a Subset of Twilio Long Codes to Multiple Networks in Australia
Twilio experienced a minor incident on August 26, 2026 affecting SMS, APAC and MMS, APAC, lasting 7h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2026, 03:29 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 26, 2026, 03:33 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 26, 2026, 03:40 AM UTC
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Australia network subscribers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 26, 2026, 04:46 AM UTC
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Australia network subscribers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Components: :pencil2: SMS, APAC
- identified Aug 26, 2026, 04:55 AM UTC
Twilio customers may be experiencing SMS and MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 26, 2026, 06:02 AM UTC
Twilio customers may be experiencing SMS and MMS delivery delays from a subset of Twilio Long Codes to multiple networks in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 26, 2026, 06:49 AM UTC
We have observed a recovery in SMS and MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 26, 2026, 08:50 AM UTC
We have observed a recovery in SMS and MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Australia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Aug 26, 2026, 11:25 AM UTC
The incident has been resolved and SMS and MMS delivery from a subset of Twilio Long Codes to affected networks in Australia is operating normally.