Twilio incident

Upgraded Accounts Retaining Trial Status Restrictions

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 24, 2026 affecting Console, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2026, 09:30 AM UTC
Resolved
Aug 24, 2026, 10:48 AM UTC
Duration
1h 17m
Detected by Pingoru
Aug 24, 2026, 09:30 AM UTC

Affected components

Console

Update timeline

  1. investigating Aug 24, 2026, 09:30 AM UTC

    We are currently investigating an issue where recently upgraded accounts are continuing to experience trial restrictions and related API errors. Our engineering team is actively working on a resolution, and we will provide an update on the status within the next 1 hour. We apologize for the inconvenience and appreciate your patience.

  2. identified Aug 24, 2026, 10:30 AM UTC

    We are continuing to investigate the issue where recently upgraded accounts experience trial restrictions and related API errors. Our engineering team is actively working toward a resolution. We apologize for the ongoing inconvenience and will provide our next update within 2 hours.

  3. resolved Aug 24, 2026, 10:48 AM UTC

    This incident is now resolved. Following investigation we have confirmed that trial restrictions were functioning correctly for involved accounts. We apologize for the inconvenience and thank you for your patience.