Twilio incident
SMS Delivery Receipt Delays From a Subset of Twilio Long Codes to Multiple Networks in Mexico
Twilio experienced a minor incident on August 25, 2026 affecting SMS, Latin America, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2026, 03:57 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Multiple Networks in Mexico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 25, 2026, 03:59 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to multiple networks in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Aug 25, 2026, 03:59 PM UTC
We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to multiple networks in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 25, 2026, 06:02 PM UTC
We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to network subscribers on multiple networks in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Aug 25, 2026, 06:08 PM UTC
The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes to affected networks in Mexico are operating normally.