Twilio incident
Minor Issue Impacting Some Parts of Twilio Console Functionality.
Twilio experienced a minor incident on August 26, 2026 affecting Console, lasting 5h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2026, 05:50 AM UTC
Beginning 8/26 02:50 UTC we're experiencing internal server errors on some parts of the Twilio console. Our engineering team is actively looking into the root cause. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 26, 2026, 06:56 AM UTC
We have identified the cause of the internal server errors that have been affecting parts of the Twilio console since 02:50 UTC. Our team is actively working to mitigate the issue and restore full functionality. We will provide another update in 2 hour or as soon as more information becomes available.
- identified Aug 26, 2026, 08:56 AM UTC
We continue to identify and mitigate the cause of the internal server errors affecting parts of the Twilio console since 02:50 UTC. Our team is actively working to restore full functionality. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Aug 26, 2026, 10:52 AM UTC
We have started seeing recovery for the internal server errors affecting parts of the Twilio console. We will continue to monitor the system closely to ensure a full recovery and will provide another update as soon as more information becomes available.
- resolved Aug 26, 2026, 11:24 AM UTC
This incident is now resolved. The Twilio console is fully operational, and all services are functioning normally.