Twilio incident

SMS Delivery Delays and Failures from Twilio to Liberty Mobile Puerto Rico

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 26, 2026 affecting SMS, Latin America, lasting 15h 54m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2026, 01:44 PM UTC
Resolved
Aug 27, 2026, 05:39 AM UTC
Duration
15h 54m
Detected by Pingoru
Aug 26, 2026, 01:44 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Aug 26, 2026, 01:44 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Aug 26, 2026, 02:45 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified Aug 26, 2026, 04:51 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified Aug 26, 2026, 05:53 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identified Aug 26, 2026, 07:58 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  6. identified Aug 26, 2026, 11:59 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  7. monitoring Aug 27, 2026, 03:18 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  8. monitoring Aug 27, 2026, 05:25 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  9. resolved Aug 27, 2026, 05:39 AM UTC

    The incident has been resolved and SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico is operating normally.