Twilio incident
Voice Call Failures from a Subset of Twilio Phone Numbers to Sweden
Twilio experienced a minor incident on August 26, 2026 affecting Voice, Europe, lasting 23h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2026, 03:52 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Sweden. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 26, 2026, 04:20 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Sweden. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 26, 2026, 04:20 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Sweden. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 26, 2026, 05:20 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Sweden. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 26, 2026, 06:05 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Sweden and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 26, 2026, 08:11 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Sweden and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Aug 27, 2026, 12:12 AM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Sweden and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Aug 27, 2026, 08:17 AM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Sweden and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
- resolved Aug 27, 2026, 03:29 PM UTC
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Sweden are operating normally.