Twilio incident

SMS Delivery Receipt Delays from Twilio to Telefonica Chile

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 25, 2026 affecting SMS, Latin America, lasting 7h 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 10:34 PM UTC
Resolved
Aug 26, 2026, 06:03 AM UTC
Duration
7h 29m
Detected by Pingoru
Aug 25, 2026, 10:34 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Aug 25, 2026, 10:34 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telefonica network subscribers in Chile. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 25, 2026, 10:41 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Telefonica network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Aug 25, 2026, 11:43 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified Aug 26, 2026, 12:44 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identified Aug 26, 2026, 02:46 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Telefonica network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  6. monitoring Aug 26, 2026, 02:50 AM UTC

    We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telefonica network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring Aug 26, 2026, 04:52 AM UTC

    We have observed a recovery in SMS delivery receipts from Twilio Phone Numbers to Telefonica network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  8. resolved Aug 26, 2026, 06:03 AM UTC

    The incident has been resolved and SMS delivery receipts from Twilio to Telefonica network subscribers in Chile are operating normally.