Twilio incident

SMS Delivery Receipt Delays from Twilio to Globe Philippines

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 25, 2026 affecting SMS, APAC, lasting 7h 57m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 11:35 PM UTC
Resolved
Aug 26, 2026, 07:33 AM UTC
Duration
7h 57m
Detected by Pingoru
Aug 25, 2026, 11:35 PM UTC

Affected components

SMS, APAC

Update timeline

  1. investigating Aug 25, 2026, 11:35 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Aug 26, 2026, 12:42 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  3. monitoring Aug 26, 2026, 01:38 AM UTC

    We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Aug 26, 2026, 03:40 AM UTC

    We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  5. resolved Aug 26, 2026, 07:33 AM UTC

    The incident has been resolved and SMS delivery receipts from Twilio to Globe network subscribers in the Philippines are operating normally.