ThousandEyes incident
Service Degradation Affecting Internet Insights Network Outages
Resolved after 50 minutes, affecting Internet Insights collection and processing, on October 31, 2025.
Impact: Customers may have missed Internet Insights Network Outages Alerts during this incident.
Affected components
Update timeline
- identified Oct 31, 2025, 05:18 PM UTC
Summary We have observed issues in the processing and detection of Network Outage events for Internet Insights starting at 20:20 UTC on October 30, 2025. Impact Customers currently do not have visibility into new Network Outage events since 20:20 UTC on October 30, 2025. This limitation may affect the display of outage data across Internet Insights Views, the Public Outages Map, Dashboard Widgets, as well as generation of Alerts. Our engineering team is actively working to resolve the issue.
- monitoring Oct 31, 2025, 05:40 PM UTC
A fix has been implemented, and customers should now be able to view Network Outage events in Internet Insights. No outage events were missed during the incident.
- monitoring Oct 31, 2025, 05:53 PM UTC
Impact: Customers may have missed Internet Insights Network Outages Alerts during this incident.
- resolved Oct 31, 2025, 06:09 PM UTC
This incident has been resolved.
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