ThousandEyes incident

Service Degradation Affecting Alert Services in US1 Region

Minor Resolved View vendor source →

ThousandEyes experienced a minor incident on October 28, 2025 affecting Alert processing and Notification dispatching and 1 more component, lasting 3h 34m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2025, 08:22 PM UTC
Resolved
Oct 28, 2025, 11:56 PM UTC
Duration
3h 34m
Detected by Pingoru
Oct 28, 2025, 08:22 PM UTC

Affected components

Alert processingNotification dispatchingWebhook and IntegrationsEmail notifications

Update timeline

  1. identified Oct 28, 2025, 08:22 PM UTC

    Summary Starting at 18:00 UTC, we have identified delay in processing network alerts in the ThousandEyes US1 region. Customer impact Starting at 18:00 UTC, we have identified delay in processing network alerts in the ThousandEyes US1 region. Test execution and data collection are not affected by this event. Status The issue has been identified and are currently working to implement a fix.

  2. monitoring Oct 28, 2025, 09:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 28, 2025, 11:56 PM UTC

    This incident has been resolved.