ThousandEyes incident
Service Degraded - Affecting Internet Insights Network Outages
Resolved after 26 minutes, affecting Internet Insights collection and processing, on November 6, 2025.
We have observed issues in the processing and detection of Network Outage events for Internet Insights between 10:22 UTC on Nov 6, 2025 and 12:10 UTC on Nov 6, 2025. Impact During the affected timeframe, customers experienced the following impacts: Network Outage Event Visibility: Network Outage events were not being properly processed or displayed in Internet Insights dashboards Affected Duration: November 6, 2025, from 10:22 UTC to 12:10 UTC Detection Gap: Outage events that occurred during this window may not have triggered alerts or appeared in customer views Our engineering team mitigated the issue at 12:10 UTC on Nov 6 2025.
Affected components
Update timeline
- identified Nov 06, 2025, 12:48 PM UTC
We have observed issues in the processing and detection of Network Outage events for Internet Insights between 10:22 UTC on Nov 6, 2025 and 12:10 UTC on Nov 6, 2025. Impact During the affected timeframe, customers experienced the following impacts: Network Outage Event Visibility: Network Outage events were not being properly processed or displayed in Internet Insights dashboards Affected Duration: November 6, 2025, from 10:22 UTC to 12:10 UTC Detection Gap: Outage events that occurred during this window may not have triggered alerts or appeared in customer views Our engineering team mitigated the issue at 12:10 UTC on Nov 6 2025.
- resolved Nov 06, 2025, 01:14 PM UTC
The incident has been resolved.
Your product runs on more than ThousandEyes
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services