ThousandEyes incident
Service Degraded - Affecting Internet Insights Network Outages
ThousandEyes experienced a notice incident on November 6, 2025 affecting Internet Insights collection and processing, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 06, 2025, 12:48 PM UTC
We have observed issues in the processing and detection of Network Outage events for Internet Insights between 10:22 UTC on Nov 6, 2025 and 12:10 UTC on Nov 6, 2025. Impact During the affected timeframe, customers experienced the following impacts: Network Outage Event Visibility: Network Outage events were not being properly processed or displayed in Internet Insights dashboards Affected Duration: November 6, 2025, from 10:22 UTC to 12:10 UTC Detection Gap: Outage events that occurred during this window may not have triggered alerts or appeared in customer views Our engineering team mitigated the issue at 12:10 UTC on Nov 6 2025.
- resolved Nov 06, 2025, 01:14 PM UTC
The incident has been resolved.