ThousandEyes incident

Issues with login to the ThousandEyes platform

Critical Resolved View vendor source →

ThousandEyes experienced a critical incident on October 25, 2025 affecting Platform Availability and API Availability and 1 more component, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2025, 09:52 AM UTC
Resolved
Oct 25, 2025, 11:51 AM UTC
Duration
1h 59m
Detected by Pingoru
Oct 25, 2025, 09:52 AM UTC

Affected components

Platform AvailabilityAPI AvailabilitySAML/SSO

Update timeline

  1. investigating Oct 25, 2025, 09:52 AM UTC

    Some customer cannot login to the ThousandEyes platform. EU customer are not impacted. We are investigating the issue.

  2. investigating Oct 25, 2025, 09:54 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 25, 2025, 11:15 AM UTC

    We are continuing to investigate the issue.

  4. monitoring Oct 25, 2025, 11:31 AM UTC

    We have rolled out a fix and we are monitoring the incident.

  5. resolved Oct 25, 2025, 11:51 AM UTC

    The issue was resolved at 11:31 AM UTC.