ThousandEyes incident

Error when accessing Contact Support Page

Notice Resolved View vendor source →

ThousandEyes experienced a notice incident on November 6, 2025 affecting Customer Success Chat, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2025, 06:11 PM UTC
Resolved
Nov 06, 2025, 06:48 PM UTC
Duration
36m
Detected by Pingoru
Nov 06, 2025, 06:11 PM UTC

Affected components

Customer Success Chat

Update timeline

  1. monitoring Nov 06, 2025, 06:11 PM UTC

    Customers may encounter an error when accessing the Contact Support page within the ThousandEyes application. Start of the issue: November 6, 2025 at 12:10 UTC A fix has been implemented and we are monitoring the results.

  2. resolved Nov 06, 2025, 06:48 PM UTC

    This incident has been resolved.