ThousandEyes incident

Service Degradation Affecting Event Detection in US1, US2, and EU Regions

Minor Resolved View vendor source →

ThousandEyes experienced a minor incident on December 10, 2025 affecting Event Detection, lasting 13h 49m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2025, 05:16 PM UTC
Resolved
Dec 11, 2025, 07:05 AM UTC
Duration
13h 49m
Detected by Pingoru
Dec 10, 2025, 05:16 PM UTC

Affected components

Event Detection

Update timeline

  1. identified Dec 10, 2025, 05:16 PM UTC

    Summary: We are currently experiencing an issue impacting the generation of new Events for Event Detection in the US1 Region. The issue began at 14:50 UTC on December 10th. Impact: Customers may not see newly generated Events in Event Detection. Related Alerts and Dashboards depending on Event Detection data may also be affected. Our engineering team is actively working to identify the root cause and restore full functionality as soon as possible.

  2. identified Dec 10, 2025, 06:34 PM UTC

    We have identified that this issue is also impacting the US2 and EU regions. Our engineering team is actively working to restore full functionality as soon as possible.

  3. monitoring Dec 10, 2025, 07:32 PM UTC

    Events generated in the US1 region between 14:50 and 16:55 UTC will not be available in the Event Detection platform, related dashboards or alerts. Events in the US2 and EU regions have returned to normal. We will monitor the results closely.

  4. resolved Dec 11, 2025, 07:05 AM UTC

    This incident has been resolved.