ThousandEyes incident

Service Degradation affecting Traffic Insights Page

Notice Resolved View vendor source →

ThousandEyes experienced a notice incident on November 12, 2025 affecting Platform Availability, lasting 2d 9h. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 12:36 AM UTC
Resolved
Nov 14, 2025, 09:44 AM UTC
Duration
2d 9h
Detected by Pingoru
Nov 12, 2025, 12:36 AM UTC

Affected components

Platform Availability

Update timeline

  1. investigating Nov 12, 2025, 12:36 AM UTC

    At around 10:30 pm UTC, 11th Nov 2025, we observed traffic insights page failed to load in US region. Customer might experience issue viewing the traffic insights page.

  2. investigating Nov 12, 2025, 12:38 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 12, 2025, 12:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 14, 2025, 09:44 AM UTC

    This incident has been resolved.