- Detected by Pingoru
- Apr 30, 2026, 03:47 PM UTC
- Resolved
- May 01, 2026, 01:42 AM UTC
- Duration
- 9h 55m
Affected: AMERS GoSystem Tax RS
Timeline · 3 updates
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investigating Apr 30, 2026, 03:47 PM UTC
We are currently experiencing an issue with our multi-factor authentication service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
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identified Apr 30, 2026, 08:52 PM UTC
GoSystem Tax RS will be performing maintenance from 5PM CT to 9PM CT. Customers may experience slight degradation during this maintenance.
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resolved May 01, 2026, 01:42 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 07:19 PM UTC
- Resolved
- Apr 30, 2026, 08:19 AM UTC
- Duration
- 12h 59m
Affected: AMERS – ONESOURCE Tax One
Timeline · 2 updates
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identified Apr 29, 2026, 07:19 PM UTC
Informamos que identificamos uma instabilidade momentânea generalizada na aplicação ONESOURCE Tax One, especificamente no ambiente PROD02. O impacto percebido pelos usuários está relacionado à lentidão na navegação entre telas e ao aumento no tempo de execução dos processamentos. Nosso time técnico permanece em sala de monitoramento, atuando na análise e execução das ações necessárias para restabelecer a estabilidade do ambiente com a maior brevidade possível. Durante este período, os usuários poderão seguir com seus processamentos normalmente, porém é esperado que o tempo de finalização seja superior ao habitual. Para identificar o ambiente em que sua instalação está alocada acesse.
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resolved Apr 30, 2026, 08:19 AM UTC
Este incidente foi resolvido. This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 08:53 AM UTC
- Resolved
- Apr 29, 2026, 01:40 PM UTC
- Duration
- 4h 47m
Affected: ONESOURCE Determination Enterprise Cloud (AWS AMER)
Timeline · 2 updates
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investigating Apr 29, 2026, 08:53 AM UTC
We are currently experiencing intermittent issues with the Tax calculation Service feature with our Onesource Indirect Tax Determination Enterprise service.
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resolved Apr 29, 2026, 01:40 PM UTC
Dear Customers, We experienced high latency & intermittent failure with tax calculations in the ONESOURCE Indirect Tax Determination - AMER UAT environment between 2:48 AM and 7:50 AM EST on April 29th. The issue is already mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 07:09 PM UTC
- Resolved
- Apr 29, 2026, 01:36 AM UTC
- Duration
- 6h 26m
Affected: Reports and Analytics Enterprise Cloud
Timeline · 2 updates
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identified Apr 28, 2026, 07:09 PM UTC
Reports and Analytics Service in AMER PROD is currently experiencing delay of around 9 hours. We are working on the data catch up, will notify once complete.
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resolved Apr 29, 2026, 01:36 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 25, 2026, 06:29 AM UTC
- Resolved
- Apr 25, 2026, 07:38 AM UTC
- Duration
- 1h 9m
Affected: ONESOURCE Determination Enterprise Cloud (AWS AMER)ONESOURCE Determination Enterprise Cloud (OCI AMER)ONESOURCE Determination Anywhere (AWS AMER)ONESOURCE Determination Anywhere (OCI AMER)
Timeline · 4 updates
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investigating Apr 25, 2026, 06:29 AM UTC
Dear Customers, we wanted to inform you that we are experiencing high latency & intermittent failures for oauth service in AWS and OCI Production environment. Technical teams are currently working on it with high priority to restore the services. More details to follow soon. Thank you for your understanding and patience
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investigating Apr 25, 2026, 06:30 AM UTC
We are continuing to investigate this issue.
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investigating Apr 25, 2026, 07:03 AM UTC
We are continuing to investigate this issue.
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resolved Apr 25, 2026, 07:38 AM UTC
Dear Customers, We experienced issues for new OAuth token generations in AMER Production environment between 1:50 AM and 3:11 AM EST on April 25th. The issue is mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Read the full incident report →
- Detected by Pingoru
- Apr 24, 2026, 03:08 PM UTC
- Resolved
- Apr 29, 2026, 02:22 PM UTC
- Duration
- 4d 23h
Affected: Global Trade - pwd by Integration PointGTM Platform
Timeline · 3 updates
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investigating Apr 24, 2026, 03:08 PM UTC
We are currently experiencing degraded performance for some customers leveraging the TTM workflow for shipments. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
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monitoring Apr 24, 2026, 04:19 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 29, 2026, 02:22 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 12:16 PM UTC
- Resolved
- Apr 22, 2026, 12:26 AM UTC
- Duration
- 12h 10m
Affected: Reports and Analytics Enterprise Cloud
Timeline · 3 updates
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investigating Apr 21, 2026, 12:16 PM UTC
Reports and Analytics Service in AMER UAT is currently experiencing delay of around 6 hours. We are working on the data catch up. Will notify once complete.
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investigating Apr 21, 2026, 07:39 PM UTC
Reports and Analytics Service in AMER UAT is currently experiencing delay of around 10 hours. We are working on the data catch up. Will notify once complete.
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resolved Apr 22, 2026, 12:26 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 07:09 PM UTC
- Resolved
- Apr 16, 2026, 01:11 PM UTC
- Duration
- 18h 2m
Affected: Global Trade - pwd by Integration PointGTM Platform
Timeline · 2 updates
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investigating Apr 15, 2026, 07:09 PM UTC
Thomson Reuters is currently investigating multiple reports of extended processing times for the TTM/Export management function within Onesource GTM.
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resolved Apr 16, 2026, 01:11 PM UTC
This incident has been resolved and processing for Export and TTM is back to normal.
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2026, 10:58 AM UTC
- Resolved
- Apr 14, 2026, 03:21 PM UTC
- Duration
- 4h 23m
Affected: Certificate Manager Enterprise Cloud
Timeline · 2 updates
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investigating Apr 14, 2026, 10:58 AM UTC
Dear Customers, We wanted to inform you that we are experiencing high latency & intermittent failures while using Certificate Manager Enterprise cloud service in OCI UAT & Production environment. Technical teams are currently working on it with high priority, more details to follow soon. Thank you for your understanding and patience
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resolved Apr 14, 2026, 03:21 PM UTC
The issue is fully mitigated and the services are restored and fully operational. We will work on the root cause analysis and provide full details as soon as possible.
Read the full incident report →
- Detected by Pingoru
- Apr 06, 2026, 09:45 PM UTC
- Resolved
- Apr 07, 2026, 03:29 AM UTC
- Duration
- 5h 44m
Affected: ONESOURCE Determination Enterprise Cloud (OCI AMER)
Timeline · 5 updates
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investigating Apr 06, 2026, 09:45 PM UTC
We are currently experiencing intermittent issues with the Tax Calculation feature with our ONESOURCE Indirect Tax Determination Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
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investigating Apr 06, 2026, 11:37 PM UTC
We are actively investigating the issue and working on mitigation. The next update will be provided by 06:45 PM CST
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investigating Apr 07, 2026, 01:27 AM UTC
We are still working with our internal teams to fully mitigate the issue as soon as possible . We will post the next update at 9:00 PM CST.
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investigating Apr 07, 2026, 02:12 AM UTC
We continue to work with our internal teams to fully mitigate the issue as soon as possible.
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resolved Apr 07, 2026, 03:29 AM UTC
The issue is fully mitigated at 10:15 PM CST and the services are restored and fully operational. We will work on the root cause analysis and provide full details as soon as possible.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 12:25 PM UTC
- Resolved
- Apr 01, 2026, 03:55 PM UTC
- Duration
- 3h 29m
Affected: ONESOURCE Determination Enterprise Cloud (AWS AMER)
Timeline · 3 updates
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investigating Apr 01, 2026, 12:25 PM UTC
We are currently experiencing intermittent issues with the Tax calculations (Soap and Rest API) feature with our Onesource Indirect Tax Determination Enterprise service.
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monitoring Apr 01, 2026, 01:18 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 01, 2026, 03:55 PM UTC
Dear Customers, We experienced intermittent high latency and failures with tax calculations requests for SOAP & REST services in the ONESOURCE Indirect Tax Determination - AMER UAT environment between 7:22AM and 8:20 AM ET on 1st April. The issue is mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 09:07 AM UTC
- Resolved
- Apr 01, 2026, 10:25 AM UTC
- Duration
- 1h 18m
Affected: ONESOURCE Determination Enterprise Cloud (AWS AMER)
Timeline · 3 updates
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investigating Apr 01, 2026, 09:07 AM UTC
We are currently experiencing intermittent issues with the Tax calculation service feature with our Onesource Indirect Tax Determination Enterprise service.
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monitoring Apr 01, 2026, 10:06 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 01, 2026, 10:25 AM UTC
Dear Customers, We experienced intermittent high latency issues with tax calculations requests for SOAP & REST services in the ONESOURCE Indirect Tax Determination - AMER Production environment between 4:30 AM and 4:51 AM ET on 1st April. The issue is mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 05:48 PM UTC
- Resolved
- Mar 31, 2026, 05:56 PM UTC
- Duration
- 8m
Affected: ONESOURCE Determination Enterprise Cloud (AWS AMER)ONESOURCE Determination Enterprise Cloud (AWS EMEA)ONESOURCE Determination Enterprise Cloud (OCI AMER)
Timeline · 2 updates
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investigating Mar 31, 2026, 05:48 PM UTC
We are currently experiencing intermittent issues with the Tax calculation REST API feature with our ONESOURCE Indirect Tax Determination Enterprise. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
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resolved Mar 31, 2026, 05:56 PM UTC
Dear Customers, We experienced intermittent latencies with the Tax Calculation REST APIs in ONESOURCE Indirect Tax Determination across the AMER, EMEA, and OCI in both UAT and PROD environments between 12:00 PM and 12:15 PM CST on March 31. The issue has now been mitigated. We apologize for any inconvenience this may have caused and appreciate your understanding and patience. We are actively looking into the root cause. If you have any questions, please contact Customer Support.
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 10:39 AM UTC
- Resolved
- Apr 01, 2026, 12:02 PM UTC
- Duration
- 1d 1h
Affected: EMEA (legacy) Corporate Tax
Timeline · 3 updates
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investigating Mar 31, 2026, 10:39 AM UTC
We are currently experiencing a performance issue with the Abacus [Legacy CorporateTax] application . Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information, if you have any questions please contact Customer Support.
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investigating Mar 31, 2026, 10:43 AM UTC
We are continuing to investigate this issue.
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resolved Apr 01, 2026, 12:02 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 07:34 AM UTC
- Resolved
- Mar 30, 2026, 08:18 AM UTC
- Duration
- 43m
Affected: ONESOURCE Determination Enterprise Cloud (AWS AMER)
Timeline · 2 updates
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investigating Mar 30, 2026, 07:34 AM UTC
We are currently experiencing intermittent issues with the Tax calculations feature with our Onesource Indirect Tax Determination Enterprise service.
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resolved Mar 30, 2026, 08:18 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 08:40 PM UTC
- Resolved
- Mar 27, 2026, 03:28 AM UTC
- Duration
- 6h 47m
Affected: Global Trade - pwd by Integration PointGTM Platform
Timeline · 3 updates
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investigating Mar 26, 2026, 08:40 PM UTC
ONESOURCE Global Trade will be undergoing emergency maintenance tonight March 26th starting at 9.30 PM EST in the US AWS environment to address some important vulnerabilities. This maintenance will run until 1:30 AM EST, and during this maintenance window clients can expect intermittent down times of up to 10 minutes.
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investigating Mar 27, 2026, 01:56 AM UTC
The emergency maintenance is currently in progress. We will provide updates as necessary.
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resolved Mar 27, 2026, 03:28 AM UTC
The emergency maintenance has been completed
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 08:36 PM UTC
- Resolved
- Mar 27, 2026, 01:55 AM UTC
- Duration
- 5h 19m
Affected: Global Trade - pwd by Integration PointGTM Platform
Timeline · 3 updates
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investigating Mar 26, 2026, 08:36 PM UTC
ONESOURCE Global Trade will be undergoing emergency maintenance tonight March 26th starting at 5.30PM EST in the EU AWS environment to address some important vulnerabilities. This maintenance will run until 9.30 PM EST, and during this maintenance window clients can expect intermittent down times of up to 10 minutes.
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investigating Mar 27, 2026, 01:53 AM UTC
The emergency maintenance has been completed.
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resolved Mar 27, 2026, 01:55 AM UTC
The emergency maintenance has been completed.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 02:34 PM UTC
- Resolved
- Mar 27, 2026, 03:31 AM UTC
- Duration
- 12h 57m
Affected: Global Trade - pwd by Integration Point
Timeline · 2 updates
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investigating Mar 26, 2026, 02:34 PM UTC
We are currently experiencing an delay with the Content Integration feature with our nightly refresh job did not complete as expected. Our teams are actively working to resolve this and expect the refresh to be completed later today, within approximately 9–10 hours. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.”
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resolved Mar 27, 2026, 03:31 AM UTC
The nightly refresh job has been completed and the Content Integration feature is working .
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 10:26 PM UTC
- Resolved
- Mar 26, 2026, 02:17 AM UTC
- Duration
- 3h 51m
Affected: Reports and Analytics Enterprise Cloud
Timeline · 2 updates
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investigating Mar 25, 2026, 10:26 PM UTC
Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up. Will notify once complete.
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resolved Mar 26, 2026, 02:17 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 07:59 PM UTC
- Resolved
- Mar 25, 2026, 02:24 PM UTC
- Duration
- 18h 25m
Affected: AMERS Tax Information Reporting
Timeline · 2 updates
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identified Mar 24, 2026, 07:59 PM UTC
To resolve some infrastructure instability, we are performing some emergency maintenance. This emergency maintenance may cause temporary performance degradation for a subset of clients. This degradation could last for 30 minutes following the maintenance which will occur between 3/24/2026 2:30pm and 3/24/2026 3:00pm
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resolved Mar 25, 2026, 02:24 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 23, 2026, 06:19 PM UTC
- Resolved
- Mar 24, 2026, 01:32 PM UTC
- Duration
- 19h 13m
Affected: Global Trade - LATAM
Timeline · 3 updates
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investigating Mar 23, 2026, 06:19 PM UTC
We are currently experiencing intermittent issues with the Integration Webservices feature with our ONESOURCE Global Trade - Latam service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
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investigating Mar 24, 2026, 12:35 PM UTC
We are continuing to investigate this issue.
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resolved Mar 24, 2026, 01:32 PM UTC
A fix has been implemented and we are monitoring the results. Mar 23, 21:15 BRT Dear Customers, We experienced intermittent issue with Integration Webservices feature in the ONESOURCE Global Trade -Latam in the Production environment between 7:30 AM BRT and 9:30 PM BRT on March 23th. The issue is already mitigated now. We apologize for any inconvenience and appreciate your understanding and patience.
Read the full incident report →
- Detected by Pingoru
- Mar 21, 2026, 03:10 PM UTC
- Resolved
- Mar 21, 2026, 04:52 PM UTC
- Duration
- 1h 42m
Affected: ONESOURCE Determination Enterprise Cloud (AWS AMER)
Timeline · 2 updates
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identified Mar 21, 2026, 03:17 PM UTC
We experienced tax calculation failures for our REST API transactions in AMER PROD between 9:45 AM - 9:50 AM CST. We are actively monitoring the situation and will soon update on the latest status.
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resolved Mar 21, 2026, 04:52 PM UTC
Tax calculation failures affected REST API transactions in AMER PROD from 9:45 to 9:50 a.m. CST. The systems have auto-healed, and we are investigating the root cause. We will complete the RCA and share additional details soon.
Read the full incident report →
- Detected by Pingoru
- Mar 19, 2026, 02:44 PM UTC
- Resolved
- Mar 19, 2026, 04:19 PM UTC
- Duration
- 1h 35m
Affected: EMEA (web) Corporate Tax
Timeline · 2 updates
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investigating Mar 19, 2026, 02:44 PM UTC
We are aware of could not merge with template errors being seen, particularly on the Provisions and Qualifying Donations sheets in calculations using the United Kingdom Corporate Tax template. We're investigating this and apologise for the inconvenience caused.
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resolved Mar 19, 2026, 04:19 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 13, 2026, 10:47 PM UTC
- Resolved
- Mar 14, 2026, 12:22 AM UTC
- Duration
- 1h 34m
Affected: AMERS GoSystem Tax RS
Timeline · 2 updates
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investigating Mar 13, 2026, 10:47 PM UTC
We are currently experiencing performance issues with efile viewer for GoSystem Tax. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information, if you have any questions please contact Customer Support.
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resolved Mar 14, 2026, 12:22 AM UTC
This incident has been resolved as of 6:45 PM central time. We will continue to monitor and ensure services remain stable and performant.
Read the full incident report →
- Detected by Pingoru
- Mar 13, 2026, 03:01 PM UTC
- Resolved
- Mar 23, 2026, 06:17 PM UTC
- Duration
- 10d 3h
Affected: Reports and Analytics Enterprise Cloud
Timeline · 4 updates
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investigating Mar 13, 2026, 03:01 PM UTC
Intermittent Issues: We are currently experiencing intermittent issues with the Reporting and analytics feature with our NextGen Reporting and analytics service.
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investigating Mar 13, 2026, 04:39 PM UTC
Dear Customers, We experienced intermittent issue with Reports & Analytics feature in the ONESOURCE Indirect Tax Determination - AMER Production environment between 5:30 AM ET and 10:30 AM ET on March 13th. The issue is already mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
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monitoring Mar 13, 2026, 06:04 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 23, 2026, 06:17 PM UTC
This incident has been resolved.
Read the full incident report →
