Thomson Reuters Outage History
Thomson Reuters is up right nowPingoru has recorded 205 incidents for Thomson Reuters: 205 in the last 12 months and 62 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 24 | 318 of 720 (44%) |
| May 2026 | 32 | 342 of 744 (46%) |
| June 2026 | 21 | 211 of 720 (29%) |
| July 2026 | 36 | 351 of 744 (47%) |
| August 2026 | 29 | 477 of 744 (64%) |
| September 2026 | 14 | 99 of 720 (14%) |
| October 2026 | 11 | 359 of 547 (66%) |
Incidents, newest first
Minor October 21, 2026 ONESOURCE Global Trade - Intermittent Validation Issues for FTZ Customers 2h 55m Global Trade Content, Global Trade - pwd by Integration Point, GTM Platform
Started Oct 21, 2026, 12:59 PM UTC· resolved Oct 21, 2026, 03:55 PM UTC
- investigating Oct 21, 2026, 12:59 PM UTC
We are currently experiencing intermittent issues with FTZ Staging Validations within the US FTZ application of Global Trade. We are working to mitigate the issue now.
- identified Oct 21, 2026, 02:15 PM UTC
The issue has been identified, and we are working on the mitigation.
- monitoring Oct 21, 2026, 02:26 PM UTC
The issue has been mitigated. We will continue to monitor for the next few hours.
- resolved Oct 21, 2026, 03:55 PM UTC
This incident has been resolved.
Minor October 20, 2026 Delay in Data for reports and analytics service in AMER PROD 2d 8h Reports and Analytics Enterprise Cloud
Started Oct 20, 2026, 01:35 AM UTC· resolved Oct 22, 2026, 10:24 AM UTC
- investigating Oct 20, 2026, 01:35 AM UTC
We are currently experiencing delays in processing Reports and Analytics Service in AMER PROD and is currently experiencing delay of around 7 hours. We are working on the data catch up. Will notify once complete with our Reports and Analytics Service.
- investigating Oct 20, 2026, 01:20 PM UTC
Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up. Will notify once complete.
- investigating Oct 21, 2026, 10:11 AM UTC
Reports and Analytics Service in AMER PROD is currently experiencing delay of around 10 hours. We are working on the data catch up. Will notify once complete.
- investigating Oct 21, 2026, 03:35 PM UTC
Reports and Analytics Service in AMER PROD is currently experiencing delay of around 11 hours. We are working on the data catch up. Will notify once complete.
- investigating Oct 21, 2026, 09:59 PM UTC
Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up. Will notify once complete.
- investigating Oct 22, 2026, 04:34 AM UTC
Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours 30 mins. We are working on the data catch up. Will notify once complete.
- investigating Oct 22, 2026, 09:38 AM UTC
Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up. Will notify once complete.
- resolved Oct 22, 2026, 10:24 AM UTC
The data catch-up is completed.
Critical October 14, 2026 ONESOURCE Tax Provision is unable 5m AMERS Tax Provision
Started Oct 14, 2026, 08:11 PM UTC· resolved Oct 14, 2026, 08:17 PM UTC
- investigating Oct 14, 2026, 08:11 PM UTC
We are currently experiencing an issue with our ONESOURCE Tax Provision service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Oct 14, 2026, 08:17 PM UTC
This incident has been resolved.
Minor October 5, 2026 Intermittent Tax Calculation Failures Affecting SOAP and REST APIs in OCI PROD 3h 43m ONESOURCE Determination Enterprise Cloud (OCI AMER)
Started Oct 05, 2026, 08:52 PM UTC· resolved Oct 06, 2026, 12:36 AM UTC
- investigating Oct 05, 2026, 08:52 PM UTC
We are currently experiencing intermittent issues with the Tax Calculation Service feature with our ONESOURCE Indirect Tax Determination Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- investigating Oct 06, 2026, 12:09 AM UTC
Our teams are actively working on resolving the issue. Investigation and remediation efforts are ongoing, and we will share additional updates as they become available.
- resolved Oct 06, 2026, 12:36 AM UTC
Dear Customers, We experienced intermittent failures with the Tax Calculation feature for SOAP and REST API services in the OCI AMER PROD environment between 1:47 PM CT and 6:48 PM CT. The issue has been mitigated and services are operating normally. We apologize for any inconvenience this may have caused and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Minor October 5, 2026 Onesource Global Trade - Content Intermittent Issues 10d 5h Global Trade Content
Started Oct 05, 2026, 08:00 PM UTC· resolved Oct 16, 2026, 01:25 AM UTC
- investigating Oct 05, 2026, 08:00 PM UTC
Thomson Reuters is currently investigating an issue that is resulting in intermittent connection issues with the Global Trade Content solution. Clients may not be able to run HTS validations or any other type of validations at this time.
- monitoring Oct 05, 2026, 09:03 PM UTC
This issue has been mitigated, and we will continue to monitor.
- resolved Oct 16, 2026, 01:25 AM UTC
This incident has been resolved.
Major October 5, 2026 Onesource Global Trade - Validation Processing Offline 10d 6h Global Trade Content, Global Trade - pwd by Integration Point, GTM Platform
Started Oct 05, 2026, 06:53 PM UTC· resolved Oct 16, 2026, 01:26 AM UTC
- identified Oct 05, 2026, 06:53 PM UTC
Thomson Reuters is aware of an issue with the Global Trade Management system that is affecting multiple areas of the application, including but not limited to FIFO processing, saving shipments, running reports, etc. We are currently working on resolving this issue.
- monitoring Oct 05, 2026, 07:43 PM UTC
The issue has been resolved and we are continuing to monitor.
- resolved Oct 16, 2026, 01:26 AM UTC
This incident has been resolved.
Minor September 30, 2026 ONESOURCE GTM - Data Issue Affecting All DPS Customers 2h 3m Global Trade - pwd by Integration Point, GTM Platform
Started Sep 30, 2026, 09:02 PM UTC· resolved Sep 30, 2026, 11:05 PM UTC
- identified Sep 30, 2026, 09:02 PM UTC
Thomson Reuters has identified an issue affecting the entity synchronization process for the DPS product which resulted in some entities not being updated correctly. Customers may find that screenings are being run against outdated information until this is fixed. The team is actively working to resolve the issue now and will provide an update as soon as the fix has been fully deployed.
- identified Sep 30, 2026, 09:16 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 30, 2026, 11:05 PM UTC
This issue has been resolved in both the US and EU regions. We will continue to monitor.
Minor September 29, 2026 Delay in Data for reports and analytics service in AMER UAT 4h 4m Reports and Analytics Enterprise Cloud
Started Sep 29, 2026, 09:34 AM UTC· resolved Sep 29, 2026, 01:38 PM UTC
- investigating Sep 29, 2026, 09:34 AM UTC
Reports and Analytics Service in AMER UAT is currently experiencing delay of around 8 hours. We are working on the data catch up, will notify once complete.
- resolved Sep 29, 2026, 01:38 PM UTC
Data catch up is complete.
Major September 23, 2026 ONESOURCE Tax Provision Unavailable in the AMERs Region 30m AMERS Tax Provision
Started Sep 23, 2026, 09:46 PM UTC· resolved Sep 23, 2026, 10:16 PM UTC
- investigating Sep 23, 2026, 09:46 PM UTC
We are currently experiencing an issue with the ONESOURCE Tax Provision service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- investigating Sep 23, 2026, 09:47 PM UTC
We are continuing to investigate this issue.
- resolved Sep 23, 2026, 10:16 PM UTC
This incident has been resolved.
Minor September 16, 2026 Case Management Dashboard service 5h 2m Case Management Dashboard
Started Sep 16, 2026, 10:05 AM UTC· resolved Sep 16, 2026, 03:08 PM UTC
- investigating Sep 16, 2026, 10:05 AM UTC
Dear Customer, We are currently experiencing a global outage affecting Salesforce, the system we use to manage and track support cases. Please be assured that our Support team remains available and committed to assisting you. While the outage is ongoing, we can still support you via phone. We will document the details of your issue manually and create an official support case in Salesforce as soon as service is restored. We apologise for any inconvenience and appreciate your patience and understanding. We will continue to address your requests as quickly as possible and keep you informed of any significant updates. Thank you for your patience. Thomson Reuters Support Team
- resolved Sep 16, 2026, 03:08 PM UTC
This incident has been resolved.
Minor September 14, 2026 ONESOURCE Uncertain Tax Positions application is not available to customers 7h 4m AMERS Uncertain Tax Positions
Started Sep 14, 2026, 12:41 PM UTC· resolved Sep 14, 2026, 07:46 PM UTC
- investigating Sep 14, 2026, 12:41 PM UTC
We are currently experiencing an issue with our ONESOURCE Uncertain Tax Positions service, which is temporarily unavailable.
- resolved Sep 14, 2026, 07:46 PM UTC
This incident has been resolved.
Minor September 14, 2026 AMERS GoSystem Tax RS causing blank screen to display 1h 14m AMERS GoSystem Tax RS
Started Sep 14, 2026, 04:20 AM UTC· resolved Sep 14, 2026, 05:35 AM UTC
- investigating Sep 14, 2026, 04:20 AM UTC
We are currently investigating an issue with AMERS GoSystem Tax RS that is causing a blank screen to display. Our team is actively working on it and will provide an update once the issue has been fixed.
- resolved Sep 14, 2026, 05:35 AM UTC
This incident has been resolved.
Notice August 29, 2026 High latency and intermittent failure in UAT AMER 1d ONESOURCE Determination Enterprise Cloud (OCI AMER)
Started Aug 29, 2026, 04:41 AM UTC· resolved Aug 30, 2026, 04:45 AM UTC
- monitoring Aug 29, 2026, 04:41 AM UTC
We are currently experiencing intermittent issues with the OneSource Determination Indirect Tax feature with our Tax calculation service for UAT environment in OCI cloud. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.
- resolved Aug 30, 2026, 04:45 AM UTC
This incident has been resolved.
Minor August 25, 2026 Users Unable to Access OneSource Accounts Production and Abacus OCT EMEA via SSO 5h EMEA (legacy) Corporate Tax, EMEA (legacy) Statutory Reporting
Started Aug 25, 2026, 08:39 AM UTC· resolved Aug 25, 2026, 01:39 PM UTC
- investigating Aug 25, 2026, 08:39 AM UTC
We are currently experiencing an issue with our SSO login for OneSource Accounts Production and Abacus OCT EMEA service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologise for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Aug 25, 2026, 01:39 PM UTC
This incident has been resolved.
Minor August 21, 2026 ONESOURCE GTM - DPS Data Issue 2h 50m Global Trade - pwd by Integration Point, GTM Platform
Started Aug 21, 2026, 04:40 PM UTC· resolved Aug 21, 2026, 07:30 PM UTC
- identified Aug 21, 2026, 04:40 PM UTC
Thomson Reuters has identified an issue with our DPS application where some clients are not getting up-to-date results from their searches. We are actively working to correct this now.
- resolved Aug 21, 2026, 07:30 PM UTC
This incident has been resolved, and the team will continue to monitor.
Minor August 19, 2026 Performance degradation in OneSource Corporate Tax (EMEA) 15m EMEA (web) Corporate Tax
Started Aug 19, 2026, 10:34 AM UTC· resolved Aug 19, 2026, 10:50 AM UTC
- investigating Aug 19, 2026, 10:34 AM UTC
We are currently experiencing an issue with our OneSource Corporate Tax (EMEA) workbook service, which is temporarily facing performance degradation. Our team is actively working to resolve this matter as quickly as possible. We apologise for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Aug 19, 2026, 10:50 AM UTC
This incident has been resolved.
Notice August 19, 2026 OTIR Application is experiencing an outage 13h 6m AMERS Tax Information Reporting, AMERS Trust Tax
Started Aug 19, 2026, 06:23 AM UTC· resolved Aug 19, 2026, 07:29 PM UTC
- investigating Aug 19, 2026, 06:23 AM UTC
We are currently experiencing an issue with our OneSource Tax Information Reporting Application Users will not be able to use the application service, which is temporarily unavailable.
- investigating Aug 19, 2026, 01:10 PM UTC
We are continuing to investigate this issue.
- identified Aug 19, 2026, 02:37 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 19, 2026, 03:33 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 19, 2026, 06:17 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 19, 2026, 07:29 PM UTC
This incident has been resolved.
Minor August 18, 2026 Reports and Analytics Service in AMER PROD is currently experiencing delay 15h 2m Reports and Analytics Enterprise Cloud
Started Aug 18, 2026, 09:56 AM UTC· resolved Aug 19, 2026, 12:58 AM UTC
- investigating Aug 18, 2026, 09:56 AM UTC
Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up, will notify once complete.
- investigating Aug 18, 2026, 05:34 PM UTC
Reports and Analytics Service in AMER PROD is currently experiencing delay of around 10 hours. We are working on the data catch up, will notify once complete.
- resolved Aug 19, 2026, 12:58 AM UTC
This incident has been resolved.
Minor August 14, 2026 Intermittent Platform Connectivity Issues 2d 19h Global Trade - pwd by Integration Point, GTM Platform
Started Aug 14, 2026, 06:41 PM UTC· resolved Aug 17, 2026, 02:28 PM UTC
- investigating Aug 14, 2026, 06:41 PM UTC
We are currently experiencing intermittent issues with the connectivity of our Global Trade Platform. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Aug 17, 2026, 02:28 PM UTC
This incident was resolved on Friday, August 14, 2026.
Minor August 13, 2026 Delay in Data for Reports and Analytics service in AMER PROD 12h 49m Reports and Analytics Enterprise Cloud
Started Aug 13, 2026, 06:51 PM UTC· resolved Aug 14, 2026, 07:40 AM UTC
- investigating Aug 13, 2026, 06:51 PM UTC
Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up. Will notify once complete.
- investigating Aug 14, 2026, 12:59 AM UTC
Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up. Will notify once complete.
- resolved Aug 14, 2026, 07:40 AM UTC
This incident has been resolved.
Minor August 13, 2026 Intermittent Workbook Load Issues in OneSource Corporate Tax (EMEA) 45m EMEA (web) Corporate Tax
Started Aug 13, 2026, 09:33 AM UTC· resolved Aug 13, 2026, 10:18 AM UTC
- investigating Aug 13, 2026, 09:33 AM UTC
We are currently experiencing an issue with our OneSource Corporate Tax (EMEA) workbook service, which is temporarily facing performance degradation . Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Aug 13, 2026, 10:18 AM UTC
This incident has been resolved.
Notice August 11, 2026 ONESOURCE Indirect Tax Enterprise Rest API outage in OCI AMER PROD – ONESOURCE Determination Enterprise Cloud (OCI AMER)
Started Aug 11, 2026, 08:28 PM UTC· resolved Aug 11, 2026, 08:28 PM UTC
- resolved Aug 11, 2026, 08:28 PM UTC
We experienced an outage impacting the Tax Calculation feature for REST APIs in the ONESOURCE Indirect Tax Determination Enterprise Cloud Production environment between 1:52 PM and 2:25 PM CT on August 11, 2026. The issue has been mitigated, and service has been restored. We apologize for any inconvenience this may have caused and appreciate your understanding and patience. Further details will be provided in the formal Root Cause Analysis (RCA). If you have any questions, please contact Customer Support.
Notice August 5, 2026 OAuth Service Latency and IDT UI Unavailability in AMER PROD and OCI PROD – ONESOURCE Determination Enterprise Cloud (AWS AMER), ONESOURCE Determination Enterprise Cloud (OCI AMER), ONESOURCE Determination Anywhere (AWS AMER)
Started Aug 05, 2026, 06:17 PM UTC· resolved Aug 05, 2026, 06:17 PM UTC
- resolved Aug 05, 2026, 06:17 PM UTC
We experienced elevated latencies with the OAuth service in the ONESOURCE Indirect Tax Determination Enterprise Cloud, impacting the AMER PROD and OCI PROD environments between 11:33 AM CT and 12:06 PM CT on August 05, 2026. Additionally, the IndirectTax UI was intermittently inaccessible between 11:40 AM CT and 11:47 AM CT during this window. The issue has since been fully mitigated, and all services are currently operating normally.
Notice August 5, 2026 ONESOURCE Platform UI is down in AMER 7m AMERS (onesourcetax.com)
Started Aug 05, 2026, 04:40 PM UTC· resolved Aug 05, 2026, 04:47 PM UTC
- resolved Aug 05, 2026, 05:18 PM UTC
We observed an impact to the ONESOURCE Platform UI in the AMER region from approximately 16:40 UTC to 16:47 UTC. The issue affected user logins through the UI and has been mitigated.
Critical August 3, 2026 ONESOURCE Product Down 31m APAC (web) Fringe Benefits Tax
Started Aug 03, 2026, 02:08 PM UTC· resolved Aug 03, 2026, 02:39 PM UTC
- investigating Aug 03, 2026, 02:08 PM UTC
We are currently experiencing an issue with our APAC (web) Fringe Benefits Tax service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Aug 03, 2026, 02:39 PM UTC
This incident has been resolved.