Thomson Reuters incident
ONESOURCE GTM - Data Issue Affecting All DPS Customers
Resolved after 2 hours 3 minutes, affecting Global Trade - pwd by Integration Point and GTM Platform, on September 30, 2026.
This issue has been resolved in both the US and EU regions. We will continue to monitor.
Affected components
Update timeline
- identified Sep 30, 2026, 09:02 PM UTC
Thomson Reuters has identified an issue affecting the entity synchronization process for the DPS product which resulted in some entities not being updated correctly. Customers may find that screenings are being run against outdated information until this is fixed. The team is actively working to resolve the issue now and will provide an update as soon as the fix has been fully deployed.
- identified Sep 30, 2026, 09:16 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 30, 2026, 11:05 PM UTC
This issue has been resolved in both the US and EU regions. We will continue to monitor.
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