Thomson Reuters incident
ONESOURCE Indirect Tax Enterprise Rest API outage in OCI AMER PROD
Resolved on August 11, 2026, affecting ONESOURCE Determination Enterprise Cloud (OCI AMER).
We experienced an outage impacting the Tax Calculation feature for REST APIs in the ONESOURCE Indirect Tax Determination Enterprise Cloud Production environment between 1:52 PM and 2:25 PM CT on August 11, 2026. The issue has been mitigated, and service has been restored. We apologize for any inconvenience this may have caused and appreciate your understanding and patience. Further details will be provided in the formal Root Cause Analysis (RCA). If you have any questions, please contact Customer Support.
Affected components
Update timeline
- resolved Aug 11, 2026, 08:28 PM UTC
We experienced an outage impacting the Tax Calculation feature for REST APIs in the ONESOURCE Indirect Tax Determination Enterprise Cloud Production environment between 1:52 PM and 2:25 PM CT on August 11, 2026. The issue has been mitigated, and service has been restored. We apologize for any inconvenience this may have caused and appreciate your understanding and patience. Further details will be provided in the formal Root Cause Analysis (RCA). If you have any questions, please contact Customer Support.
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