Thomson Reuters incident

ONESOURCE Product Down

Resolved after 31 minutes, affecting APAC (web) Fringe Benefits Tax, on August 3, 2026.

investigating Aug 03, 2026, 02:08 PM UTC

We are currently experiencing an issue with our APAC (web) Fringe Benefits Tax service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

Started
Aug 03, 2026, 02:08 PM UTC
Resolved
Aug 03, 2026, 02:39 PM UTC
Duration
31m
Detected by Pingoru
Aug 03, 2026, 02:08 PM UTC

Affected components

APAC (web) Fringe Benefits Tax

Update timeline

  1. investigating Aug 03, 2026, 02:08 PM UTC

    We are currently experiencing an issue with our APAC (web) Fringe Benefits Tax service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

  2. resolved Aug 03, 2026, 02:39 PM UTC

    This incident has been resolved.

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