Thomson Reuters incident

ONESOURCE GTM - DPS Data Issue

Resolved after 2 hours 50 minutes, affecting Global Trade - pwd by Integration Point and GTM Platform, on August 21, 2026.

identified Aug 21, 2026, 04:40 PM UTC

Thomson Reuters has identified an issue with our DPS application where some clients are not getting up-to-date results from their searches. We are actively working to correct this now.

Started
Aug 21, 2026, 04:40 PM UTC
Resolved
Aug 21, 2026, 07:30 PM UTC
Duration
2h 50m
Detected by Pingoru
Aug 21, 2026, 04:40 PM UTC

Affected components

Global Trade - pwd by Integration PointGTM Platform

Update timeline

  1. identified Aug 21, 2026, 04:40 PM UTC

    Thomson Reuters has identified an issue with our DPS application where some clients are not getting up-to-date results from their searches. We are actively working to correct this now.

  2. resolved Aug 21, 2026, 07:30 PM UTC

    This incident has been resolved, and the team will continue to monitor.

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