Intermittent Tax Calculation Failures Affecting SOAP and REST APIs in OCI PROD

Update timeline

1. investigating Oct 05, 2026, 08:52 PM UTC

   We are currently experiencing intermittent issues with the Tax Calculation Service feature with our ONESOURCE Indirect Tax Determination Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

2. investigating Oct 06, 2026, 12:09 AM UTC

   Our teams are actively working on resolving the issue. Investigation and remediation efforts are ongoing, and we will share additional updates as they become available.

3. resolved Oct 06, 2026, 12:36 AM UTC

   Dear Customers, We experienced intermittent failures with the Tax Calculation feature for SOAP and REST API services in the OCI AMER PROD environment between 1:47 PM CT and 6:48 PM CT. The issue has been mitigated and services are operating normally. We apologize for any inconvenience this may have caused and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.