Thomson Reuters incident

Users Unable to Access OneSource Accounts Production and Abacus OCT EMEA via SSO

Resolved after 5 hours, affecting EMEA (legacy) Corporate Tax and EMEA (legacy) Statutory Reporting, on August 25, 2026.

investigating Aug 25, 2026, 08:39 AM UTC

We are currently experiencing an issue with our SSO login for OneSource Accounts Production and Abacus OCT EMEA service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologise for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

Started
Aug 25, 2026, 08:39 AM UTC
Resolved
Aug 25, 2026, 01:39 PM UTC
Duration
5h
Detected by Pingoru
Aug 25, 2026, 08:39 AM UTC

Affected components

EMEA (legacy) Corporate TaxEMEA (legacy) Statutory Reporting

Update timeline

  1. investigating Aug 25, 2026, 08:39 AM UTC

    We are currently experiencing an issue with our SSO login for OneSource Accounts Production and Abacus OCT EMEA service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologise for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

  2. resolved Aug 25, 2026, 01:39 PM UTC

    This incident has been resolved.

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