Thomson Reuters incident

Delay in Data for reports and analytics service in AMER PROD

Resolved after 2 days 8 hours, affecting Reports and Analytics Enterprise Cloud, on October 20, 2026.

investigating Oct 22, 2026, 09:38 AM UTC

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up. Will notify once complete.

Started: Oct 20, 2026, 01:35 AM UTC
Resolved: Oct 22, 2026, 10:24 AM UTC
Duration: 2d 8h
Detected by Pingoru: Oct 20, 2026, 01:35 AM UTC

Affected components

Reports and Analytics Enterprise Cloud

Update timeline

investigating Oct 20, 2026, 01:35 AM UTC

We are currently experiencing delays in processing Reports and Analytics Service in AMER PROD and is currently experiencing delay of around 7 hours. We are working on the data catch up. Will notify once complete with our Reports and Analytics Service.
investigating Oct 20, 2026, 01:20 PM UTC

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up. Will notify once complete.
investigating Oct 21, 2026, 10:11 AM UTC

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 10 hours. We are working on the data catch up. Will notify once complete.
investigating Oct 21, 2026, 03:35 PM UTC

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 11 hours. We are working on the data catch up. Will notify once complete.
investigating Oct 21, 2026, 09:59 PM UTC

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up. Will notify once complete.
investigating Oct 22, 2026, 04:34 AM UTC

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours 30 mins. We are working on the data catch up. Will notify once complete.
investigating Oct 22, 2026, 09:38 AM UTC

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up. Will notify once complete.
resolved Oct 22, 2026, 10:24 AM UTC

The data catch-up is completed.

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