Thomson Reuters Outage History
Thomson Reuters degraded · 1 active incident View live status →Pingoru has recorded 206 incidents for Thomson Reuters: 206 in the last 12 months and 62 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 24 | 318 of 720 (44%) |
| May 2026 | 32 | 342 of 744 (46%) |
| June 2026 | 21 | 211 of 720 (29%) |
| July 2026 | 36 | 351 of 744 (47%) |
| August 2026 | 29 | 477 of 744 (64%) |
| September 2026 | 14 | 99 of 720 (14%) |
| October 2026 | 12 | 402 of 592 (68%) |
Incidents, newest first
Notice July 31, 2026 OAuth Service Latency and UI Unavailability in AMER PROD and OCI PROD – ONESOURCE Determination Enterprise Cloud (AWS AMER), ONESOURCE Determination Enterprise Cloud (OCI AMER)
Started Jul 31, 2026, 09:49 PM UTC· resolved Jul 31, 2026, 09:49 PM UTC
- resolved Jul 31, 2026, 09:49 PM UTC
We experienced elevated latencies with the OAuth service in the ONESOURCE Indirect Tax Determination Enterprise Cloud, impacting the AMER PROD and OCI PROD environments between 2:00 PM CT and 4:13 PM CT on July 24, 2026. Additionally, the IndirectTax UI was unavailable between 2:40 PM CT and 3:15 PM CT during this window. The issue has since been fully mitigated, and all services are currently operating normally.
Notice July 31, 2026 Access issues are being observed for several ONESOURCE products. We are working on resolving the issue 2h 16m AMERS (onesourcetax.com)
Started Jul 31, 2026, 07:59 PM UTC· resolved Jul 31, 2026, 10:15 PM UTC
- investigating Jul 31, 2026, 07:59 PM UTC
We are currently experiencing intermittent issues with the ONESOURCE Access feature with our ONESOURCE Login Services. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- identified Jul 31, 2026, 08:20 PM UTC
We continue to investigate access issues impacting multiple ONESOURCE products. Our teams are actively working on mitigation efforts and are beginning to see signs of service recovery in parts of the platform. Customers may still experience intermittent issues while we work toward full restoration.
- monitoring Jul 31, 2026, 08:36 PM UTC
The ONESOURCE access issues have been mitigated for most customers. We are continuing to monitor the environment and investigate the root cause to ensure the incident has been fully mitigated.
- resolved Jul 31, 2026, 10:15 PM UTC
This incident has been resolved.
Major July 30, 2026 Onesource Global Trade - Issue with Receiving CBP Replies 42d 23h Govt Connectivity US - ABI/AES
Started Jul 30, 2026, 03:44 PM UTC· resolved Sep 11, 2026, 03:06 PM UTC
- investigating Jul 30, 2026, 03:44 PM UTC
Thomson Reuters is investigating an issue where replies (Census Override CO and AD/CV (AC) query replies) are not being received in the GTM system. We are actively working with CBP to get this corrected. Until this issue is resolved, clients need to request the reply file from their CBP rep and then reach out to Customer Support ([email protected]) to assist with getting that imported into the application.
- identified Jul 31, 2026, 01:32 PM UTC
We have identified the issue. It is a known issue on the Census side that CBP developers are currently working to resolve. We do not have an ETA on resolution at this time, but we are closely monitoring it and working with CBP. We will provide updates when we have them. Please continue to use the workaround provided below. Until this issue is resolved, clients need to request the reply file from their CBP rep and then reach out to Customer Support ([email protected]) to assist with getting that imported into the application.
- resolved Sep 11, 2026, 03:06 PM UTC
This incident has been resolved.
Minor July 28, 2026 Delay in Data for Reports and Analytics Service in AMER PROD 10h 13m Reports and Analytics Enterprise Cloud
Started Jul 28, 2026, 06:34 PM UTC· resolved Jul 29, 2026, 04:47 AM UTC
- investigating Jul 28, 2026, 06:34 PM UTC
We are currently experiencing delays in processing data for the Reports and Analytics Service. Reports and Analytics Service in AMER PROD is currently experiencing a delay of approximately 6 hours. We are actively working on the data catch-up process and will provide an update once processing has completed.
- investigating Jul 29, 2026, 01:18 AM UTC
Reports and Analytics Service in AMER PROD is currently experiencing delay of around 5 hours. We are working on the data catch up. Will notify once complete.
- resolved Jul 29, 2026, 04:47 AM UTC
This incident has been resolved.
Minor July 24, 2026 Intermittent Failures and Elevated Latencies for REST API Calls in AWS and OCI Production and UAT Environments 3h 46m ONESOURCE Determination Enterprise Cloud (AWS AMER), ONESOURCE Determination Enterprise Cloud (OCI AMER)
Started Jul 24, 2026, 08:26 PM UTC· resolved Jul 25, 2026, 12:13 AM UTC
- investigating Jul 24, 2026, 08:26 PM UTC
We are currently experiencing intermittent issues with the Tax Calculation API feature with our ONESOURCE Indirect Tax Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Jul 25, 2026, 12:13 AM UTC
Dear Customers, We experienced intermittent failures and high latencies with the Tax Calculation feature for REST APIs in the ONESOURCE Indirect Tax Determination Enterprise cloud, affecting the AWS AMER UAT, AWS AMER PROD, OCI UAT, and OCI PROD environments between 1:30 PM CT and 5:10 PM CT on July 24, 2026. The issue has now been mitigated. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Minor July 24, 2026 Intermittent Tax calculation failures in AMER, EMEA UAT & Production 1h 50m ONESOURCE Determination Enterprise Cloud (AWS AMER), ONESOURCE Determination Enterprise Cloud (AWS EMEA), ONESOURCE Determination Enterprise Cloud (OCI AMER)
Started Jul 24, 2026, 03:44 PM UTC· resolved Jul 24, 2026, 05:34 PM UTC
- investigating Jul 24, 2026, 03:44 PM UTC
Dear Customers, We would like to inform you that we are currently experiencing intermittent tax calculation failures for XML servlet requests in the AMER UAT and Production environments. Technical teams are currently working on it with high priority to restore the services. More details to follow soon. Thank you for your understanding and patience
- investigating Jul 24, 2026, 04:00 PM UTC
Dear Customers, We would like to inform you that we are currently experiencing intermittent tax calculation failures for XML servlet requests in the AMER, EMEA UAT and Production environments.. Technical teams are currently working on it with high priority to restore the services. More details to follow soon. Thank you for your understanding and patience
- resolved Jul 24, 2026, 05:34 PM UTC
Dear Customers, We experienced intermittent tax calculation failures affecting XML servlet requests in the UAT and Production environments for ONESOURCE Indirect Tax Determination services across the EMEA and AMER regions. . The issue is already mitigated now. We sincerely apologize for any inconvenience and appreciate your understanding and patience during the incident. Further details will be provided in the formal RCA. If you have any questions or require further assistance, please contact Customer Support.
Minor July 23, 2026 Intermittent Intermittent Failures and elevated latencies while making REST API calls in AMER and OCI PROD and UAT 3h 9m ONESOURCE Determination Enterprise Cloud (AWS AMER), ONESOURCE Determination Enterprise Cloud (OCI AMER)
Started Jul 23, 2026, 09:13 PM UTC· resolved Jul 24, 2026, 12:22 AM UTC
- investigating Jul 23, 2026, 09:13 PM UTC
.
- investigating Jul 23, 2026, 09:16 PM UTC
We are currently experiencing intermittent issues with the Tax Calculation API feature with our ONESOURCE Indirect Tax Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Jul 24, 2026, 12:22 AM UTC
Dear Customers, We experienced intermittent issues with the Tax Calculation REST API in the ONESOURCE Indirect Tax Determination service affecting the AMER AWS PROD, OCI PROD, and UAT environments between 2:56 PM CT and 5:38 PM CT on July 23, 2026. The issue has been mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Minor July 23, 2026 ONESOURCE GlobaL Trade - Content Extracts Degradation 14d Global Trade Content
Started Jul 23, 2026, 04:02 PM UTC· resolved Aug 06, 2026, 04:56 PM UTC
- identified Jul 23, 2026, 04:02 PM UTC
Thomson Reuters is aware that some Content Extract clients are currently experiencing delays or missing content extracts. The team is currently working on a remediation. Content Extract customers experiencing this issue can reach out to the GTM Support team for further information. Once the remediation is in place, Thomson Reuters will be reaching out the affected customers.
- monitoring Jul 29, 2026, 03:59 PM UTC
Issue has been mitigated and we are currently monitoring. We will be reaching out affected customers in the near future.
- resolved Aug 06, 2026, 04:56 PM UTC
This incident has been resolved.
Notice July 23, 2026 Failures Experienced for Tax calculations in UAT AWS and OCI due to Scheduled Maintenance 14h 36m ONESOURCE Determination Enterprise Cloud (AWS AMER), ONESOURCE Determination Enterprise Cloud (AWS EMEA), ONESOURCE Determination Enterprise Cloud (OCI AMER)
Started Jul 23, 2026, 05:02 AM UTC· resolved Jul 23, 2026, 07:38 PM UTC
- investigating Jul 23, 2026, 05:02 AM UTC
Dear Customers, We wanted to inform you that we have observed failures while accessing IDT Tax calculation service in UAT environment for Amer and EMEA regions in AWS and OCI between 22:15 CDT to 22:21 CDT on Jul 22, 2026. This was due to ongoing scheduled maintenance activity. Thank you for your understanding and patience
- investigating Jul 23, 2026, 05:02 AM UTC
We are continuing to investigate this issue.
- resolved Jul 23, 2026, 07:38 PM UTC
This incident has been resolved.
Critical July 23, 2026 ONESOURCE GTM - Export/Import Management Partial Outage 1h 42m Global Trade - pwd by Integration Point
Started Jul 23, 2026, 04:56 AM UTC· resolved Jul 23, 2026, 06:39 AM UTC
- investigating Jul 23, 2026, 04:56 AM UTC
ONESOURCE GTM is currently experiencing an issue with the Shipment Processing feature with our Export/Import Management service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- investigating Jul 23, 2026, 05:55 AM UTC
Our team will be initiating the deployment of software changes to address the identified issue starting at 2:00 AM EST. During this time, customers may experience temporary degraded performance while accessing the website and executing backend tasks. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Jul 23, 2026, 06:39 AM UTC
The issue has been resolved. We will continue to monitor for the next few hours.
Minor July 22, 2026 Intermittent Failures and elevated latencies while making REST calls 2h 36m ONESOURCE Determination Enterprise Cloud (AWS AMER), ONESOURCE Determination Enterprise Cloud (OCI AMER)
Started Jul 22, 2026, 09:31 PM UTC· resolved Jul 23, 2026, 12:07 AM UTC
- investigating Jul 22, 2026, 09:31 PM UTC
We are currently experiencing an issue with the Tax calculation API feature with our ONESOURCE Indirect Tax Enterprise service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Jul 23, 2026, 12:07 AM UTC
We experienced intermittent issues with the Tax Calculation REST API in the ONESOURCE Indirect Tax Determination service affecting the AMER AWS PROD, OCI PROD, and UAT environments between 2:18 PM CT and 5:34 PM CT on July 22, 2026. The issue is mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Minor July 18, 2026 Workpapers Adin Service for Tax Provision is not working for couple of customers 22m AMERS Tax Provision
Started Jul 18, 2026, 12:16 AM UTC· resolved Jul 18, 2026, 12:38 AM UTC
- investigating Jul 18, 2026, 12:16 AM UTC
We are currently experiencing an issue with the Workpapers Adin feature with our Tax Provision Platform (Web) [PHOENIX] service, which is temporarily unavailable.
- investigating Jul 18, 2026, 12:37 AM UTC
We are continuing to investigate this issue.
- resolved Jul 18, 2026, 12:38 AM UTC
This incident has been resolved.
Minor July 10, 2026 Reports are not loading intermittently in OSR EMEA Region 1h 32m EMEA (web) Statutory Reporting
Started Jul 10, 2026, 05:55 PM UTC· resolved Jul 10, 2026, 07:28 PM UTC
- investigating Jul 10, 2026, 05:55 PM UTC
We are currently experiencing an issue with the reports with our EMEA (web) Statutory Reporting service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Jul 10, 2026, 07:28 PM UTC
This incident has been resolved.
Minor July 8, 2026 Token Generation and Tax Calculation API Failures in AMER PROD and OCI PROD 2h ONESOURCE Determination Enterprise Cloud (AWS AMER), ONESOURCE Determination Enterprise Cloud (OCI AMER)
Started Jul 08, 2026, 06:34 PM UTC· resolved Jul 08, 2026, 08:35 PM UTC
- investigating Jul 08, 2026, 06:34 PM UTC
We are currently experiencing intermittent issues with the Token Generation Failures while using IDT API's feature with our ONESOURCE Indirect Tax Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information.
- resolved Jul 08, 2026, 08:35 PM UTC
Dear Customers, We experienced a disruption in the OAuth service across the AMER PROD and OCI PROD environments of ONESOURCE Indirect Tax Determination Enterprise between 12:36 PM CT and 01:00 PM CT, which may have intermittently impacted REST API calls. The issue has since been mitigated. We apologize for any inconvenience caused and appreciate your understanding and patience. Further details will be provided in the formal Root Cause Analysis (RCA). If you have any questions, please contact Customer Support.
Critical July 8, 2026 Unable to load the tiles for OCT APAC 59m APAC (web) Corporate Tax
Started Jul 08, 2026, 03:33 AM UTC· resolved Jul 08, 2026, 04:33 AM UTC
- investigating Jul 08, 2026, 03:33 AM UTC
We are currently experiencing intermittent issues in opening calculations in ONESOURCE Corporate Tax [APAC]service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Jul 08, 2026, 04:33 AM UTC
This incident has been resolved.
Minor July 7, 2026 Unable to load the calculations for OCT APAC 23m APAC (web) Corporate Tax
Started Jul 07, 2026, 07:37 AM UTC· resolved Jul 07, 2026, 08:00 AM UTC
- investigating Jul 07, 2026, 07:37 AM UTC
We are currently experiencing an issue with the calculations with our Onesource Corporate Tax [APAC]service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- investigating Jul 07, 2026, 07:40 AM UTC
We are currently experiencing intermittent issues in opening calculations in ONESOURCE Corporate Tax [APAC]service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.”
- resolved Jul 07, 2026, 08:00 AM UTC
This incident has been resolved.
Notice July 2, 2026 ONESOURCE Pagero E-Invoicing integration for Oracle Fusion CMK release version 2.2.0.0 June 30th, 2026 – ONESOURCE E-Invoicing (UAT)
Started Jul 02, 2026, 07:23 AM UTC· resolved Jul 02, 2026, 07:23 AM UTC
- resolved Jul 02, 2026, 07:23 AM UTC
Hello, This is to notify you of an update that E-Invoicing Oracle Fusion(CMK) 2.2.0.0 package is released successfully: The release notes link provide an overview of updates and other features, enhancements or fixes that may be of interest. Oracle CMK 2.2.0.0 June 30, 2026 release notes Thank You, ONESOURCE E-Invoicing Team
Critical July 1, 2026 User Interface is experiencing issue for Indirect Tax Determination in AWS EMEA region 1h 18m ONESOURCE Determination Enterprise Cloud (AWS EMEA)
Started Jul 01, 2026, 06:39 AM UTC· resolved Jul 01, 2026, 07:57 AM UTC
- investigating Jul 01, 2026, 06:39 AM UTC
We are currently experiencing an issue with the User Interface feature with our Indirect Tax Determination service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Jul 01, 2026, 07:57 AM UTC
This incident has been resolved.
Critical July 1, 2026 Facing an intermittent issue loading the product tile for the platform. 39m EMEA (emea1.onesourcetax.com)
Started Jul 01, 2026, 06:33 AM UTC· resolved Jul 01, 2026, 07:13 AM UTC
- investigating Jul 01, 2026, 06:33 AM UTC
We are currently experiencing an intermittent issue with loading the product tile on the platform and our team is investigating.
- resolved Jul 01, 2026, 07:13 AM UTC
This incident has been resolved.
Critical July 1, 2026 Unable to load the application tile 1h 15m EMEA (web) Statutory Reporting
Started Jul 01, 2026, 05:55 AM UTC· resolved Jul 01, 2026, 07:10 AM UTC
- investigating Jul 01, 2026, 05:55 AM UTC
We are currently experiencing an issue with our Statutory Reporting service, which is temporarily unavailable.
- investigating Jul 01, 2026, 06:02 AM UTC
We are currently experiencing an issue with our Statutory Reporting service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Jul 01, 2026, 07:10 AM UTC
This incident has been resolved.
Notice June 29, 2026 Intermittent Tax Calculation failures for SOAP and REST APIs in AWS AMER PROD 1h 19m ONESOURCE Determination Enterprise Cloud (AWS AMER)
Started Jun 29, 2026, 05:18 PM UTC· resolved Jun 29, 2026, 06:38 PM UTC
- investigating Jun 29, 2026, 06:37 PM UTC
We are currently experiencing intermittent issues with the Tax calculation feature with our ONESOURCE Indirect Tax Determination Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Jun 29, 2026, 06:38 PM UTC
We experienced intermittent failures affecting SOAP and REST transactions in our AWS AMER Production region on June 29 between 12:18 PM – 12:19 PM CST. The issue has been fully mitigated and our team is actively investigating the root cause while closely monitoring the environment. We will provide a further update once the root cause has been identified. We apologize for any inconvenience this may have caused and appreciate your patience.
Notice June 24, 2026 We experienced an issue with our ONESOURCE Platform service, which impacted non-admin users ability to load product tiles 28s AMERS (onesourcetax.com), AMERS Administration
Started Jun 24, 2026, 02:19 PM UTC· resolved Jun 24, 2026, 02:20 PM UTC
- investigating Jun 24, 2026, 02:19 PM UTC
The issue has been mitigated, and the details are below. Please update the Access control service to access control service as a part of one source user admin. Issue Window: Issue Start Time: 10:30 AM IST / 01:00 AM EDT / 12:00 AM CDT Mitigation Completed: 04:44 PM IST / 07:14 AM EDT / 06:14 AM CDT
- resolved Jun 24, 2026, 02:20 PM UTC
This incident has been resolved.
Minor June 24, 2026 Unable to Fetch Templates 3h 16m AMERS (web) Statutory Reporting
Started Jun 24, 2026, 09:02 AM UTC· resolved Jun 24, 2026, 12:18 PM UTC
- investigating Jun 24, 2026, 09:02 AM UTC
We are currently experiencing an issue where entities are not loading for non-admin users. Our team is actively investigating the root cause, and the issue will be fixed soon. At this time, we don't have an ETA to share with you. We appreciate your patience.
- resolved Jun 24, 2026, 12:18 PM UTC
This incident has been resolved.
Minor June 18, 2026 OneSource Indirect Tax Enterprise UI outage across UAT environments 25m ONESOURCE Determination Enterprise Cloud (AWS AMER), ONESOURCE Determination Enterprise Cloud (AWS EMEA)
Started Jun 18, 2026, 08:15 AM UTC· resolved Jun 18, 2026, 08:41 AM UTC
- investigating Jun 18, 2026, 08:15 AM UTC
We experienced outage in Loading the ONESOURCE Tax page - AMER, EMEA and OCI UAT environments starting 2:13 AM CT on May 18th. The issue is already mitigated. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
- resolved Jun 18, 2026, 08:41 AM UTC
Dear Customers, We experienced disruption in accessing User Interface[ UI] across UAT environments in the ONESOURCE Indirect Tax Determination between 3:50 AM ET and 4:10 AM ET on June 18th. The issue is already mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Notice June 18, 2026 GoSystem Tax (GST), ONESOURCE Income Tax (OIT), and ONESOURCE Sales and Use Tax Compliance - Print PDF Feature is Experiencing Slow Performance 5h 4m AMERS GoSystem Tax RS, AMERS GoSystem Tax RS API, AMERS Income Tax, AMERS Income Tax API and 1 more
Started Jun 18, 2026, 05:36 AM UTC· resolved Jun 18, 2026, 10:41 AM UTC
- investigating Jun 18, 2026, 05:36 AM UTC
We are currently experiencing a performance issue with the Print PDF feature with the GoSystem Tax (GST), ONESOURCE Income Tax (OIT), and ONESOURCE Sales and Use Tax Compliance services. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information, if you have any questions please contact Customer Support.
- identified Jun 18, 2026, 06:14 AM UTC
The issue has been identified and we are taking corrective actions.
- resolved Jun 18, 2026, 10:41 AM UTC
The issue related to print PDF slow performance is mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.