Thomson Reuters Legaltech Platform incident
SSO Authentication Redirects to HighQ Hub
Major Vendor's status page →
Resolved after 1 hour 13 minutes, affecting APAC HighQ (Collaborate) and CAN HighQ (Collaborate) and 1 more, on July 15, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
APAC HighQ (Collaborate)CAN HighQ (Collaborate)EMEA HighQ (Collaborate)OFFSHORE HighQ (Collaborate)UAE HighQ (Collaborate)UK HighQ (Collaborate)USA HighQ (Collaborate)
Update timeline
- investigating Jul 15, 2026, 06:02 PM UTC
Customers with SSO enabled get redirected to HighQ Hub when attempting to log in. We are currently investigating the issue.
- identified Jul 15, 2026, 06:39 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 15, 2026, 06:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 15, 2026, 07:16 PM UTC
This incident has been resolved.
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