Thomson Reuters Legaltech Platform incident

"General issue with the iSheet attachments

Resolved after 1 day 2 hours, affecting APAC HighQ (Collaborate) and APAC HiqhQ (Publisher) and 1 more, on June 22, 2026.

identified Jun 22, 2026, 01:40 PM UTC

The issue affects a subset of HighQ instances and a solution is scheduled to be applied outside of regional business hours

Started: Jun 22, 2026, 07:50 AM UTC
Resolved: Jun 23, 2026, 10:09 AM UTC
Duration: 1d 2h
Detected by Pingoru: Jun 22, 2026, 07:50 AM UTC

Affected components

APAC HighQ (Collaborate)APAC HiqhQ (Publisher)CAN HighQ (Collaborate)CAN HiqhQ (Publisher)EMEA HighQ (Collaborate)EMEA HiqhQ (Publisher)OFFSHORE HighQ (Collaborate)OFFSHORE HiqhQ (Publisher)UAE HighQ (Collaborate)UAE HiqhQ (Publisher)

Update timeline

investigating Jun 22, 2026, 07:50 AM UTC

We are currently investigating this issue.
investigating Jun 22, 2026, 07:51 AM UTC

We are continuing to investigate this issue.
identified Jun 22, 2026, 01:39 PM UTC

The issue affects a subset of HighQ instances and a solution is scheduled to be applied outside of regional business hours
identified Jun 22, 2026, 01:40 PM UTC

The issue affects a subset of HighQ instances and a solution is scheduled to be applied outside of regional business hours
resolved Jun 23, 2026, 10:09 AM UTC

This incident has been resolved.

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