Thomson Reuters Legaltech Platform incident
HighQ Syncly Integration Issue
Resolved after 18 hours 13 minutes, affecting EMEA HighQ (Collaborate) and UK HighQ (Collaborate) and 1 more, on July 29, 2026.
The expedited upgrades for affected instances will be completed in EMEA/UK regions by 3am UTC and in the US region by 10am UTC
Affected components
Update timeline
- investigating Jul 29, 2026, 11:46 AM UTC
HighQ instances integrating Syncly with specific user management APIs are experiencing intermittent disruptions. We are pushing emergency upgrades today to HighQ instances utilizing this integration to solve this issue and prevent further disruption.
- identified Jul 29, 2026, 06:12 PM UTC
The expedited upgrades for affected instances will be completed in EMEA/UK regions by 3am UTC and in the US region by 10am UTC
- resolved Jul 30, 2026, 06:00 AM UTC
This incident has been resolved
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