Thomson Reuters Legaltech Platform incident

HighQ US Contract Express Errors

Resolved after 1 day 5 hours, affecting USA HighQ (Collaborate), on July 8, 2026.

monitoring Jul 09, 2026, 06:13 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 08, 2026, 03:58 PM UTC
Resolved
Jul 09, 2026, 09:28 PM UTC
Duration
1d 5h
Detected by Pingoru
Jul 08, 2026, 03:58 PM UTC

Affected components

USA HighQ (Collaborate)

Update timeline

  1. investigating Jul 08, 2026, 03:58 PM UTC

    We are investigating an issue with the HighQ Contract Express integration in the US region.

  2. monitoring Jul 09, 2026, 06:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 09, 2026, 09:28 PM UTC

    This incident has been resolved.

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