Thomson Reuters Legaltech Platform incident

HighQ US Workflow Delays

Resolved after 5 hours 57 minutes, affecting USA HighQ (Collaborate), on August 6, 2026.

monitoring Aug 06, 2026, 09:21 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 06, 2026, 08:25 PM UTC
Resolved
Aug 07, 2026, 02:23 AM UTC
Duration
5h 57m
Detected by Pingoru
Aug 06, 2026, 08:25 PM UTC

Affected components

USA HighQ (Collaborate)

Update timeline

  1. investigating Aug 06, 2026, 08:25 PM UTC

    We are investigating an issue affecting workflow execution in the US region

  2. identified Aug 06, 2026, 09:02 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 06, 2026, 09:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 07, 2026, 02:23 AM UTC

    This incident has been resolved.

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