TeleSign incident

Operator Service Alert - China (CN) - China Mobile (460/00;02;07;28;04;08) - 9/29/26

TeleSign experienced a minor incident on September 29, 2026 affecting China, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started: Sep 29, 2026, 09:46 AM UTC
Resolved: Sep 29, 2026, 11:39 AM UTC
Duration: 1h 52m
Detected by Pingoru: Sep 29, 2026, 09:46 AM UTC

Affected components

China

Update timeline

investigating Sep 29, 2026, 09:46 AM UTC

Issue: Operator - China (CN) - China Mobile (460/00;02;07;28;04;08) - Quality degradation Start Time: 2:35 AM PDT - 9/29/26 End Time: Ongoing Summary: We are currently observing a quality degradation towards China Mobile (460/00;02;07;28;04;08) in China (CN), which may cause delays in SMS delivery. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].
resolved Sep 29, 2026, 11:39 AM UTC

Issue: Operator - China (CN) - China Mobile (460/00;02;07;28;04;08) - Quality degradation Date: 9/29/26 Start Time: 2:35 AM PDT End Time: 4:38 AM PDT Summary: The quality degradation affecting SMS delivery toward China Mobile users in China (460/00;02;07;28;04;08) has been resolved. We apologize for any inconvenience caused and appreciate your patience and understanding during this service window. If you have any questions, please contact us at [email protected].