TeleSign incident

Operator Alert - Honduras (HN) - Telefonica Celular S.A (CELTEL) (708/02;002) - 09/20/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on September 20, 2026 affecting NA & LATAM - All countries, lasting 7h. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2026, 10:36 AM UTC
Resolved
Sep 20, 2026, 05:36 PM UTC
Duration
7h
Detected by Pingoru
Sep 20, 2026, 10:36 AM UTC

Affected components

NA & LATAM - All countries

Update timeline

  1. investigating Sep 20, 2026, 10:36 AM UTC

    Start Time: 03:28AM PDT - 09/20/26 End Time: Ongoing We are currently observing a quality degradation towards Telefonica Celular S.A (CELTEL) (708/02;002) in Honduras (HN) , which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01239085

  2. resolved Sep 20, 2026, 05:36 PM UTC

    Start Time: 03:28 PDT - 09/20/26 End Time: 10:15 PDT - 09/20/26 Network issues previously reported for Telefonica Celular S.A (CELTEL) (708/02;002) from Honduras (HN) have been resolved. Telefonica Celular S.A (CELTEL) (708/02;002) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01239085