TeleSign incident

Operator Alert - Ghana (GH) - ScanCom Ltd (MTN) (620/01) - 09/23/2026

Notice Resolved View vendor source →

TeleSign experienced a notice incident on September 23, 2026 affecting EMEA - All countries, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2026, 05:56 PM UTC
Resolved
Sep 23, 2026, 07:52 PM UTC
Duration
1h 56m
Detected by Pingoru
Sep 23, 2026, 05:56 PM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Sep 23, 2026, 05:56 PM UTC

    Start Time: 10:34 AM PDT - 09/23/2026 End Time: Ongoing We are currently observing a quality degradation towards ScanCom Ltd (MTN)(620/01) in Ghana(GH), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01241281

  2. investigating Sep 23, 2026, 05:56 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 23, 2026, 07:52 PM UTC

    Start Time: 10:34 AM PDT - 09/23/2026 End Time: 12:27 AM PDT - 09/23/2026 Network issues previously reported for ScanCom Ltd (MTN)(620/01) from Ghana (GH) have been resolved. ScanCom Ltd end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01241281