TeleSign experienced a notice incident on September 21, 2026 affecting EMEA - All countries, lasting 2h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 21, 2026, 08:56 AM UTC
Start Time: 1:45 AM PDT - 09/21/2026 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Netherlands (NL). Please note that some DLC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01239360
- resolved Sep 21, 2026, 11:55 AM UTC
Start Time: 1:45 AM PDT - 09/21/2026 End Time: 2:24 AM PDT - 09/21/2026 Previously reported issues with 2-Way SMS delivery toward Netherlands (NL) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01239360