TeleSign experienced a minor incident on September 28, 2026 affecting Canada, lasting 1d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 28, 2026, 08:04 PM UTC
Date: 09/28/26 Start Time: 10:19 am PST End Time: Ongoing We received notification from our partner that Phone ID Sim Swap is currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
- resolved Sep 30, 2026, 02:48 PM UTC
Date: 09/28/26 Start Time: 10:19 AM PDT End Time: 01:15 PM PDT We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.