TeleSign incident

Operator Service Alert -Country Name - Operator (MNC/MCC)

TeleSign experienced a minor incident on September 29, 2026 affecting China, lasting 14h 24m. The incident has been resolved; the full update timeline is below.

Started: Sep 29, 2026, 03:40 PM UTC
Resolved: Sep 30, 2026, 06:05 AM UTC
Duration: 14h 24m
Detected by Pingoru: Sep 29, 2026, 03:40 PM UTC

Affected components

China

Update timeline

investigating Sep 29, 2026, 03:40 PM UTC

Issue: Operator - China (CN) - China Mobile (460/00;02;07;28;04;08) - Quality degradation Start Time: 08:00 AM PDT - 9/29/26 End Time: Ongoing Summary: We are currently observing a quality degradation towards China Mobile (460/00;02;07;28;04;08) in China (CN), which may cause delays in SMS delivery. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].
resolved Sep 30, 2026, 06:05 AM UTC

Start Time: 08:00 AM PDT - 9/29/26 End Time: 10:45 AM PDT - 9/29/26 Network issues previously reported for China Mobile (460/00;02;07;28;04;08) from China (CN) have been resolved. China Mobile (460/00;02;07;28;04;08) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.