TeleSign incident

Operator Alert - Indonesia (ID) - Indosat Ooredoo Hutchison (510/01;03;21;89) - 9/25/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on September 25, 2026 affecting Indonesia, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2026, 08:52 AM UTC
Resolved
Sep 25, 2026, 11:08 AM UTC
Duration
2h 16m
Detected by Pingoru
Sep 25, 2026, 08:52 AM UTC

Affected components

Indonesia

Update timeline

  1. investigating Sep 25, 2026, 08:52 AM UTC

    Start Time: 1:37AM PDT - 9/25/26 End Time: Ongoing We are currently observing a quality degradation towards Indosat Ooredoo Hutchison (510/01;03;21;89) in Indonesia (ID), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01242311

  2. resolved Sep 25, 2026, 11:08 AM UTC

    Start Time: 1:37AM PDT - 9/25/26 End Time: 2:15AM PDT - 9/25/26 Network issues previously reported for Indosat Ooredoo Hutchison (510/01;03;21;89) in Indonesia (ID) have been resolved. Indosat Ooredoo Hutchison end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01242311