TeleSign experienced a minor incident on September 28, 2026 affecting EMEA - All countries, lasting 9h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2026, 04:56 PM UTC
Start Time: 09:30 AM PDT - 09/28/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Austria (AT). Please note that all DLC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF[01244071]
- resolved Sep 29, 2026, 02:00 AM UTC
Start Time: 09:30 AM PDT - 09/28/26 End Time: 06:00 PM PDT - 09/28/26 Previously reported issues with 2-Way SMS delivery toward Austria (AT) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01244071