TeleSign incident

Operator Alert - Nigeria (NG) - Nigeria Communications Ltd (MTN) (621/30) - 09/23/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on September 23, 2026 affecting EMEA - All countries, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2026, 05:53 PM UTC
Resolved
Sep 23, 2026, 08:25 PM UTC
Duration
2h 32m
Detected by Pingoru
Sep 23, 2026, 05:53 PM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Sep 23, 2026, 05:53 PM UTC

    Start Time: 10:50am PDT - 09/23/26 End Time: Ongoing We are currently observing a quality degradation towards Nigeria Communications Ltd (MTN) (621/30) in Nigeria (NG), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01241288

  2. resolved Sep 23, 2026, 08:25 PM UTC

    Start Time: 10:50am PDT - 09/23/26 End Time: 12:30pm PDT - 09/23/26 Network issues previously reported for Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG) have been resolved. Nigeria Communications Ltd (MTN) (621/30) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01241288