TeleSign incident
Quality degradation - China (CN) - China Mobile (460/00;02;07;28;04;08) - 9/18/26
TeleSign experienced a minor incident on September 18, 2026 affecting China, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 18, 2026, 05:06 PM UTC
Date: 9/18/26 Start Time: 9:52AM PDT End Time: Ongoing Summary: We currently experience quality degradation toward Country China - China Mobile (460/00;02;07;28;04;08). Customers that send SMS messages to China Mobile users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
- resolved Sep 18, 2026, 06:26 PM UTC
Date: 9/18/26 Start Time: 9:52AM PDT End Time: 11:24AM PDT Summary: The quality degradation affecting SMS delivery toward China Mobile users in China (460/00;02;07;28;04;08) has been resolved. We apologize for any inconvenience caused and appreciate your patience and understanding during this service window. If you have any questions, please contact us at [email protected].