TeleSign incident

Operator Alert - Ghana (GH) - AirtelTigo (620/03;06;07) - 9/21/26

TeleSign experienced a notice incident on September 21, 2026 affecting EMEA - All countries, lasting 4h 47m. The incident has been resolved; the full update timeline is below.

Started: Sep 21, 2026, 10:51 AM UTC
Resolved: Sep 21, 2026, 03:39 PM UTC
Duration: 4h 47m
Detected by Pingoru: Sep 21, 2026, 10:51 AM UTC

Affected components

EMEA - All countries

Update timeline

investigating Sep 21, 2026, 10:51 AM UTC

Start Time: 3:45 PM PDT - 9/21/26 End Time: Ongoing We are currently observing a quality degradation towards AirtelTigo (620/03;06;07) in Ghana (GH), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01239448
resolved Sep 21, 2026, 03:39 PM UTC

Start Time: 3:45 PM PDT - 9/21/26 End Time: 7:09 AM PDT - 9/21/26 Network issues previously reported for AirtelTigo (620/03;06;07) from Ghana (GH) have been resolved. AirtelTigo (620/03;06;07) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01239448