TeleSign incident
Phone ID Sim Swap Service Alert - United States Verizon Wireless
TeleSign experienced a notice incident on October 1, 2026 affecting United States, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 01, 2026, 01:22 AM UTC
Date: 09/30/2026 Start Time: 03:35 PM PDT End Time: Ongoing We received notification from our partner that Phone ID Sim Swap is currently having issues in the United States, which may cause some delays for transactions towards Verizon numbers. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
- resolved Oct 01, 2026, 02:47 AM UTC
Date: 09/30/2026 Start Time: 03:35 PM PDT End Time: 07:26 PM PDT We received notification from our partner that the issue previously noticed in the United States has been resolved. End users should no longer experience delays, as all services are back to functioning properly.