TeleSign incident

Operator Alert - Costa Rica (CR) - Instituto Costarricense de Electricidad - ICE (712/01;02)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on September 30, 2026 affecting NA & LATAM - All countries, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 09:43 PM UTC
Resolved
Oct 01, 2026, 12:30 AM UTC
Duration
2h 47m
Detected by Pingoru
Sep 30, 2026, 09:43 PM UTC

Affected components

NA & LATAM - All countries

Update timeline

  1. investigating Sep 30, 2026, 09:43 PM UTC

    Start Time: 14:30 PDT - 09/30/26 End Time: Ongoing We are currently observing a quality degradation towards Instituto Costarricense de Electricidad - ICE (712/01;02) in Costa Rica (CR), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01245626

  2. resolved Oct 01, 2026, 12:30 AM UTC

    Start Time: 02:30 PM PDT - 09/30/26 End Time: 04:58 PM PDT - 09/30/26 Network issues previously reported for Instituto Costarricense de Electricidad - ICE from Costa Rica (CR) have been resolved. Instituto Costarricense de Electricidad - ICE end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01245626