- Detected by Pingoru
- Oct 15, 2026, 01:30 AM UTC
- Resolved
- Oct 16, 2026, 01:40 AM UTC
- Duration
- 1d
Affected: Hosted PBX
Timeline · 4 updates
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identified Oct 15, 2026, 02:08 AM UTC
Current Status: Some calls to inbound 1300, 1800 and 13 numbers are not reaching their answer points. The fault has been logged with our inbound number carrier, who is investigating. Telair uPBX and SIP services are working as normal. Please call Telair Support on (07) 3120 8800 instead of 1800 835 247. Start Time: Thursday 15 October 2026, 11:30 AM AEST Next Update: We’ll keep posting updates here until the issue is resolved.
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identified Oct 15, 2026, 02:25 AM UTC
Some inbound 1300, 1800 and 13 number services are impacted. The issue has been raised with our carrier, who is investigating. Telair uPBX and SIP services are working as normal.
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identified Oct 15, 2026, 03:36 AM UTC
Our upstream carrier has identified an outage that is partially affecting calls to 1800/1300/13 numbers, some calls to these numbers may fail to connect or drop out. The carrier’s voice engineers are actively working to resolve the issue; however, no ETA has been provided at this stage. We’ll provide a further update as soon as more information becomes available.
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resolved Oct 16, 2026, 01:40 AM UTC
Inbound calling for 13 / 1300 / 1800 numbers was restored overnight
Read the full incident report →
Critical September 22, 2026 - Detected by Pingoru
- Sep 22, 2026, 03:23 AM UTC
- Resolved
- Sep 22, 2026, 04:17 AM UTC
- Duration
- 53m
Affected: QLD - Opticomm
Timeline · 2 updates
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investigating Sep 22, 2026, 03:23 AM UTC
Our upstream provider, Opticomm, is aware of an unplanned network disruption impacting services in SNCV Sanctuary Cove. Our teams are aware and are investigating, with more information to be provided as soon as possible. Disruption Start Time: 22/09/2026 13:03 AEST Affected Location and Community: Sanctuary Cove, QLD Impact of Disruption: Loss of Internet Services. Estimated Service restoration date/time: 22/09/2026 15:00 AEST We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.
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resolved Sep 22, 2026, 04:17 AM UTC
Our upstream provider, Opticomm, has implemented a resolution for the earlier network disruption impacting services in SNCV Sanctuary Cove. Services resumed normal operation as of 13:47 AEST We are currently monitoring the situation to ensure continued stability. Please contact our support team if you continue to experience any issues.
Read the full incident report →
- Detected by Pingoru
- Sep 17, 2026, 03:26 AM UTC
- Resolved
- Sep 17, 2026, 05:36 AM UTC
- Duration
- 2h 9m
Affected: QLD - NBN
Timeline · 4 updates
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investigating Sep 17, 2026, 03:26 AM UTC
Telair is currently aware of an unplanned network disruption impacting NBN subscribers connecting via the GOODNA POI QLD. The NBN engineering team is currently investigating the issue and will have more information as it becomes available. Disruption Start Time: 17/09/2026 12:25 PM AEST Affected Location and Community: NBN Subscribers connecting via the GOODNA POI QLD Impact of Disruption: Loss of Connectivity We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.
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investigating Sep 17, 2026, 03:32 AM UTC
We are continuing to investigate this issue.
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identified Sep 17, 2026, 04:02 AM UTC
A fibre break has been identified as the cause and teams are working on narrowing down the exact location of the break. No ETR at this stage.
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resolved Sep 17, 2026, 05:36 AM UTC
This incident has been resolved. Upstream Engineers have identified the underlying issue and implemented a fix. Service connectivity has been restored at around 3:00 PM AEST, and systems are now operating as expected. We will continue to monitor performance and stability. If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.
Read the full incident report →
- Detected by Pingoru
- Jul 29, 2026, 12:48 AM UTC
- Resolved
- Jul 29, 2026, 01:27 AM UTC
- Duration
- 38m
Affected: Portal
Timeline · 2 updates
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identified Jul 29, 2026, 12:48 AM UTC
Telair's Customer portal is offline. At approximately 9:30am scheduled power works began at NextDC B1. A dual powered device between the frontend portal and backend management systems failed. Engineers are currently heading to site to resolve.
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resolved Jul 29, 2026, 01:27 AM UTC
Connectivity between front and backend systems has been restored.
Read the full incident report →
- Detected by Pingoru
- Jul 15, 2026, 02:31 AM UTC
- Resolved
- Jul 15, 2026, 06:00 AM UTC
- Duration
- 3h 29m
Affected: Hosted PBXSIP
Timeline · 4 updates
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investigating Jul 15, 2026, 02:31 AM UTC
We are investigating reports of a high number of inbound and outbound calls failing to establish. On-network calls have been confirmed as operating normally. We are continuing to investigate the issue with our interconnect and network partners. Further updates will be provided as more information becomes available.
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identified Jul 15, 2026, 03:03 AM UTC
The underlying cause of the inbound and outbound call failures has been identified as a power issue at a location hosting upstream interconnections. We are continuing to work with our interconnect and network partners to restore services. On-network calls remain operational. Further updates will be provided as more information becomes available.
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identified Jul 15, 2026, 03:14 AM UTC
Outbound calling has now been restored. Inbound calls remain impacted, with the exception of on-network calls, which continue to operate normally. We are continuing to work with our interconnect and network partners to restore full inbound calling services. Further updates will be provided as more information becomes available.
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resolved Jul 15, 2026, 06:00 AM UTC
All services have now been restored, with both inbound and outbound calls operating normally. If you are still experiencing any issues, please contact our Support Team or submit a ticket at support.telair.com.au.
Read the full incident report →
- Detected by Pingoru
- Jul 08, 2026, 02:37 PM UTC
- Resolved
- Jul 08, 2026, 04:07 PM UTC
- Duration
- 1h 30m
Affected: QLD - ACG BroadbandQLD - NBNQLD - OpticommQLD - ACG FIbreQLD - Dark FibreQLD - Fast FibreQLD - Metro EthernetQLD - EA FibreQLD - Transit
Timeline · 3 updates
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investigating Jul 08, 2026, 02:37 PM UTC
We are currently investigating connectivity issues affecting services aggregating via our NextDC B1 data centre. Some customers may experience intermittent or degraded connectivity. Our team is actively working to identify the root cause. We will post an update as soon as more information is available.
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identified Jul 08, 2026, 03:05 PM UTC
We believe we have identified the cause of the connectivity issues affecting services aggregating via our NextDC B1 data centre. An engineer is currently en route to site to resolve the issue, with an estimated arrival time of 30 minutes. We will provide a further update once the engineer has assessed the situation on-site. We thank you for your patience while we work to restore full service.
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resolved Jul 08, 2026, 04:07 PM UTC
Our engineer has rectified the issue on site and services are now restored. If you continue to experience issues, please try rebooting your network connectivity device. If problems persist after this, please contact our support team. We apologise for any inconvenience caused during this outage.
Read the full incident report →
- Detected by Pingoru
- Jul 07, 2026, 10:40 PM UTC
- Resolved
- Jul 15, 2026, 02:44 AM UTC
- Duration
- 7d 4h
Affected: Mobile Data
Timeline · 4 updates
Read the full incident report →
- Detected by Pingoru
- Jul 06, 2026, 10:13 PM UTC
- Resolved
- Jul 06, 2026, 10:26 PM UTC
- Duration
- 12m
Affected: Hosted PBX
Timeline · 2 updates
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investigating Jul 06, 2026, 10:13 PM UTC
We are aware of an issue affecting some Hosted PBX services. Our senior Voice Engineer is investigating and working to resolve this as a priority. We will provide updates as more information becomes available.
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resolved Jul 06, 2026, 10:26 PM UTC
The issue affecting PBX services has been resolved. If you are still experiencing issues, please reboot your handset — if this does not resolve your issue, please contact Telair Technical Support by submitting a new ticket at https://support.telair.com.au or call our team on 1300 557 931.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2026, 01:11 AM UTC
- Resolved
- Jun 12, 2026, 03:59 AM UTC
- Duration
- 2h 48m
Affected: NSW - Fast FibreACT - Fast FibreVIC - Fast FibreSA - Fast FibreWA - Fast FibreTAS - Fast FibreNT - Fast FibreQLD - Fast Fibre
Timeline · 2 updates
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investigating Jun 12, 2026, 01:11 AM UTC
We are aware of an issue affecting Ethernet services delivered via AAPT nationwide. Affected customers may be experiencing intermittent connectivity or a complete loss of connectivity. Issues were first reported at approximately 10:00 AM AEST on Friday 12 June 2026. Our team is actively investigating the cause with AAPT and will provide a further update as soon as more information is available. We apologise for any inconvenience this may cause. If you have questions or wish to report an impact to your service, please contact our support team.
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resolved Jun 12, 2026, 03:59 AM UTC
Upstream engineers for AAPT (Vocus) identified the root cause of the issue to be related to prefix limits in some BGP sessions. They have stabilised BGP within their network, and services should now be running normally as of 11:31 AEST. Only layer 3 services off-net to Telair would have been impacted.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 10:50 PM UTC
- Resolved
- Apr 27, 2026, 01:12 AM UTC
- Duration
- 3d 2h
Affected: Hosted PBX
Timeline · 2 updates
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investigating Apr 23, 2026, 10:50 PM UTC
We are currently investigating an issue affecting the UCme app on iPhone, where the app is crashing immediately upon launch. We believe the issue began overnight and, as no changes have been made to the UCme app, we have escalated directly with Apple to determine whether a recent iOS update may be the cause. Our team is actively monitoring the situation and will provide further updates as soon as more information is available. We apologise for any inconvenience this may cause.
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resolved Apr 27, 2026, 01:12 AM UTC
We are pleased to advise that the issue affecting the UCme app on iPhone has now been resolved. A new release of the UCme application (version available on the App Store) was released on Saturday morning at approximately 2:00 AM AEST, addressing the crash on launch that a number of users experienced. If you are still experiencing issues, please ensure you have updated to the latest version of the UCme app via the App Store. We apologise for any inconvenience caused and thank you for your patience while we worked to resolve this matter.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 10:40 PM UTC
- Resolved
- Apr 15, 2026, 11:58 PM UTC
- Duration
- 1h 17m
Affected: Hosted PBX
Timeline · 4 updates
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investigating Apr 15, 2026, 10:40 PM UTC
Telair is currently aware of an issue impacting the myCloudPBX platform. Customers may experience difficulties registering extensions and receiving calls. Our engineers are actively investigating the issue and prioritising service restoration. We will provide a further update as soon as more information becomes available.
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investigating Apr 15, 2026, 10:41 PM UTC
We are continuing to investigate this issue.
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monitoring Apr 15, 2026, 11:58 PM UTC
A fix has been implemented, and inbound calling has been restored from 9:00 AM AEST. Service restoration is continuing as expected, with affected services progressively coming back online and steady improvement being observed across the platform. If you are still experiencing issues, please reboot your extension handset or reauthenticate on your UCme app to restore service. We are continuing to closely monitor the platform and, provided stability is maintained, plan to close this incident within the next hour. We will provide a final update once all services have been fully restored and confirmed stable.
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resolved Apr 15, 2026, 11:58 PM UTC
Our engineers identified the issue impacting a subset of PBX systems. Users on these systems were unable to register extensions. This has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 02, 2026, 06:13 AM UTC
- Resolved
- Apr 02, 2026, 02:00 PM UTC
- Duration
- 7h 47m
Affected: VIC - NBN
Timeline · 2 updates
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investigating Apr 02, 2026, 06:13 AM UTC
Telair is currently aware of an unplanned network disruption impacting NBN subscribers connecting via the Wheelers Hill POI. The NBN engineering team is currently investigating the issue and will have more information as it becomes available. Disruption Start Time: 02/04/2026 00:07 AM AEDT Affected Location and Community: NBN Subscribers connecting via the Wheelers Hill POI Impact of Disruption: Loss of Connectivity Next expected update: 18:00 AEDT We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.
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resolved Apr 02, 2026, 02:00 PM UTC
This incident has been resolved. Upstream Engineers have identified the underlying issue and implemented a fix. Service connectivity has been restored as of 10:45 PM AEST, and systems are now operating as expected. We will continue to monitor performance and stability. If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 07:34 PM UTC
- Resolved
- Mar 31, 2026, 07:50 PM UTC
- Duration
- 16m
Affected: Hosted PBXSIP
Timeline · 3 updates
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investigating Mar 31, 2026, 07:34 PM UTC
Telair is currently aware of an issue impacting myCloudPBX, Business SIP, and inbound 1300 services on the West Region platform. Customers may experience difficulties registering extensions, making or receiving calls, including intermittent call failures or degraded voice quality. Our engineers are actively investigating the issue and prioritising service restoration. We will provide a further update as soon as more information becomes available.
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monitoring Mar 31, 2026, 07:41 PM UTC
A fix has been implemented, and service restoration is continuing as expected. Affected services are progressively coming back online, and we are seeing steady improvement across the platform. If you are still experiencing issues, please reboot your extension handset or reauthenticate on your UCme app to restore service. We will provide a final update once all services have been fully restored and confirmed stable.
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resolved Mar 31, 2026, 07:50 PM UTC
All affected services have now been fully restored and are operating normally. Our engineering team will continue to monitor the platform to ensure ongoing stability. We appreciate your patience and understanding throughout this incident.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 05:09 AM UTC
- Resolved
- Mar 24, 2026, 05:54 AM UTC
- Duration
- 44m
Affected: Hosted PBXSIP
Timeline · 4 updates
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investigating Mar 24, 2026, 05:09 AM UTC
Telair is currently aware of an issue impacting myCloudPBX, Business SIP, and inbound 1300 services on the West Region platform. Customers may experience difficulties registering extensions, making or receiving calls, including intermittent call failures or degraded voice quality. Our engineers are actively investigating the issue and prioritising service restoration. We will provide a further update as soon as more information becomes available.
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identified Mar 24, 2026, 05:16 AM UTC
Automated failover procedures have been successfully triggered in response to the identified issue impacting myCloudPBX, Business SIP, and inbound 1300 services on the West Region platform. Affected services are currently being migrated to alternate hardware. During this process, some users may experience intermittent instability, including brief call drops or registration issues. Our engineering team is actively monitoring the migration and working to restore full service stability as quickly as possible. We will provide a further update shortly.
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monitoring Mar 24, 2026, 05:22 AM UTC
Service restoration is continuing as expected. Affected services are progressively coming back online, and we are seeing steady improvement across the platform. We will provide a final update once all services have been fully restored and confirmed stable.
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resolved Mar 24, 2026, 05:54 AM UTC
All affected services have now been fully restored and are operating normally. Our engineering team will continue to monitor the platform to ensure ongoing stability. We appreciate your patience and understanding throughout this incident.
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2026, 03:12 AM UTC
- Resolved
- Mar 17, 2026, 11:25 AM UTC
- Duration
- 8h 12m
Affected: WA - Metro Ethernet
Timeline · 3 updates
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identified Mar 17, 2026, 03:12 AM UTC
Telair is currently aware of an unplanned network disruption impacting Vocus fibre services in WA. The upstream engineering team has identified a fault on the network and has engaged T3 IP and Data Centre teams to investigate. Disruption Start Time: 17/03/2026 10:14 AM AWST Affected Location and Community: Vocus Fibre Services in WA Impact of Disruption: Intermittent Connectivity Next expected update: 12:00 PM AWST We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.
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monitoring Mar 17, 2026, 03:20 AM UTC
Upstream Engineers have identified the underlying issue and implemented a fix. Service connectivity has been restored as of 10:44 AM AWST, and systems are now operating as expected. We will continue to monitor performance and stability. If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.
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resolved Mar 17, 2026, 11:25 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 29, 2026, 05:21 AM UTC
- Resolved
- Jan 29, 2026, 07:15 PM UTC
- Duration
- 13h 53m
Affected: VIC - NBNSA - NBNTAS - NBNVIC - OpticommSA - OpticommTAS - Opticomm
Timeline · 3 updates
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investigating Jan 29, 2026, 05:21 AM UTC
Telair is currently aware of an unplanned network disruption impacting a subset of NBN and Opticomm services in VIC, SA and TAS. Our engineering team is currently investigating the issue and will have more information as it becomes available. Disruption Start Time: 29/01/2026 4:00 PM AEDT Affected Location and Community: A subset of NBN and Opticomm services in VIC, SA and TAS Impact of Disruption: Intermittent Connectivity Next expected update: 17:00 PM AEDT We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.
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monitoring Jan 29, 2026, 05:25 AM UTC
Engineers have identified the underlying issue and implemented a fix. Service connectivity has been restored, and systems are now operating as expected. We will continue to monitor performance and stability. If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.
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resolved Jan 29, 2026, 07:15 PM UTC
This incident has been resolved. If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.
Read the full incident report →
- Detected by Pingoru
- Jan 28, 2026, 10:37 PM UTC
- Resolved
- Jan 29, 2026, 05:54 AM UTC
- Duration
- 7h 16m
Affected: QLD - NBN
Timeline · 3 updates
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investigating Jan 28, 2026, 10:37 PM UTC
Telair is currently aware of an unplanned network disruption impacting a subset of NBN services in QLD. Our engineering team is currently investigating the issue and will have more information as it becomes available. Disruption Start Time: 29/01/2026 7:28 AM AEST Affected Location and Community: A subset of NBN services in QLD Impact of Disruption: Intermittent Connectivity Next expected update: 9:00 AM AEST We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.
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monitoring Jan 28, 2026, 11:38 PM UTC
Engineers have identified the underlying issue and implemented a fix. Service connectivity has been restored, and systems are now operating as expected. We will continue to monitor performance and stability. If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.
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resolved Jan 29, 2026, 05:54 AM UTC
This incident has been resolved. If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.
Read the full incident report →
- Detected by Pingoru
- Jan 26, 2026, 10:57 PM UTC
- Resolved
- Jan 27, 2026, 06:15 AM UTC
- Duration
- 7h 18m
Affected: NSW - EA Fibre
Timeline · 3 updates
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investigating Jan 26, 2026, 10:57 PM UTC
Telair is currently aware of an unplanned network disruption impacting a subset of Telstra EA services in NSW. Our engineering team is currently investigating the issue and will have more information as it becomes available. Disruption Start Time: 27/01/2026 8:58 AM AEDT Affected Location and Community: A subset of Telstra EA services in NSW Impact of Disruption: Intermittent Connectivity Next expected update: 11:00 AM AEDT We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.
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monitoring Jan 26, 2026, 11:28 PM UTC
Services have been restored as of 9:35 AEDT. All affected services are currently operational, and we are actively monitoring them for stability and performance. No further issues have been observed at this stage. We will continue to monitor closely and provide an update should there be any change.
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resolved Jan 27, 2026, 06:15 AM UTC
The issue has now been fully resolved, and services continue to remain stable. Services were restored at 9:35 AEDT and have remained operational since that time. We have observed no further interruptions or anomalies, and all systems are performing as expected. We will continue to monitor, but no additional impact is anticipated at this stage.
Read the full incident report →
- Detected by Pingoru
- Dec 11, 2025, 05:00 AM UTC
- Resolved
- Dec 11, 2025, 10:36 PM UTC
- Duration
- 17h 35m
Affected: NSW - NBNNSW - Opticomm
Timeline · 2 updates
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investigating Dec 11, 2025, 05:00 AM UTC
We are aware of an issue impacting a subset of subscriber services in the NSW + ACT region. Engineers are currently investigating the issue. More updates to follow.
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resolved Dec 11, 2025, 10:36 PM UTC
Engineers identified the issue on our Border Network Gateway and were able to rectify the issue overnight. Monitoring confirms that services have remained stable since restoration at 1:20 AM AEDT. We are now marking this incident as resolved. If you experience any further issues, please don't hesitate to reach out to our support team for assistance. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Nov 24, 2025, 09:59 PM UTC
- Resolved
- Nov 25, 2025, 02:41 AM UTC
- Duration
- 4h 42m
Affected: NSW - Fast FibreNSW - EA FibreNSW - Metro Ethernet
Timeline · 4 updates
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investigating Nov 24, 2025, 09:59 PM UTC
Current Status: Some Ethernet services in NSW are reporting offline. Our engineers are investigating. Start Date and Time: 07:00 AEST Next Update/ETR: Telair will continue to provide timely updates until this outage is resolved.
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identified Nov 24, 2025, 10:06 PM UTC
Current Status: Our engineers have identified the cause of the service disruption and are applying a fix for impacted services. Customer services are comming online as the fix is being rolled out. Next Update/ETR: Telair will continue to provide timely updates until this outage is resolved.
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monitoring Nov 24, 2025, 10:37 PM UTC
Current Status: All services should now be restored. If any customers continue to have issues, please get in touch with our support team. Start Date and Time: 25/11/25 07:00 AEST Resolution Date and Time: 25/11/25 08:33 AEST
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resolved Nov 25, 2025, 02:41 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 19, 2025, 11:03 PM UTC
- Resolved
- Nov 20, 2025, 11:09 PM UTC
- Duration
- 1d
Affected: VIC - NBNSA - NBNTAS - NBNVIC - OpticommSA - OpticommTAS - OpticommVIC - ACG BroadbandSA - ACG BroadbandTAS - ACG Broadband
Timeline · 5 updates
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investigating Nov 19, 2025, 11:03 PM UTC
Current Status: Customers on NBN or Opticomm networks are reporting their services are offline. Investigation has indicated that this issue is only affecting some customers in VIC, SA and TAS. The majority of customers in these states are online. Start Date and Time: 04:00 Next Update/ETR: Telair will continue to provide timely updates until this outage is resolved.
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investigating Nov 19, 2025, 11:04 PM UTC
We are continuing to investigate this issue.
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investigating Nov 19, 2025, 11:37 PM UTC
Current Status: Our engineers have isolated the issue to NBN network based customers only and identified the issue to be related to NNI failover handoff upstream. We are working with upstream engineers to rectify the issue. Start Date and Time: 04:00 Next Update/ETR: Telair will continue to provide timely updates until this outage is resolved.
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monitoring Nov 20, 2025, 06:35 AM UTC
Current Status: Resolved - Our engineers have isolated and resolved the issue impacting NBN services. If customers are still offline they should reboot their router and contact our support team if they are still offline. Next Update/ETR: Telair will monitor the situation for another half hour before declaring the issue resolved.
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resolved Nov 20, 2025, 11:09 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 23, 2025, 04:19 AM UTC
- Resolved
- Sep 23, 2025, 08:21 PM UTC
- Duration
- 16h 2m
Affected: TAS - NBNTAS - EA FibreTAS - Transit
Timeline · 5 updates
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investigating Sep 23, 2025, 04:19 AM UTC
Telair is currently aware of an unplanned outage impacting our backhaul link between Tasmania and Victoria. Telair continues to work with our upstream provider, who is actively investigating the case. We are closely monitoring the link and will provide further updates as more information becomes available. We appreciate your patience and understanding.
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investigating Sep 23, 2025, 04:19 AM UTC
We are continuing to investigate this issue.
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investigating Sep 23, 2025, 04:52 AM UTC
Telstra has identified an issue at the Leongatha–Morwell transmission site that is affecting this backhaul link. They are continuing to investigate the root cause.
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monitoring Sep 23, 2025, 05:05 AM UTC
The link has been restored as of 2:57 PM AEST. Our Network Operations team is actively monitoring the link for any further signs of instability. No customer action is required at this time. We will post further updates if the issue reoccurs or if our provider shares more details.
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resolved Sep 23, 2025, 08:21 PM UTC
Based on ongoing monitoring and confirmation from our upstream provider, we now consider this issue resolved. Thank you for your patience while we worked with our provider to ensure service stability. No further updates are expected.
Read the full incident report →
- Detected by Pingoru
- Sep 19, 2025, 08:14 PM UTC
- Resolved
- Sep 20, 2025, 11:32 AM UTC
- Duration
- 15h 18m
Affected: WA - NBN
Timeline · 4 updates
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investigating Sep 19, 2025, 08:14 PM UTC
Telair is currently aware of an unplanned network disruption impacting NBN services in WA. Our teams are aware and are investigating with more information to be provided as soon as possible. Disruption Start Time: 20/09/2025 3:29 AM AWST Affected Location and Community: NBN services aggregating at the 6CAN POI Impact of Disruption: Loss of internet connectivity Next expected update: 6:30 AWST We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.
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identified Sep 20, 2025, 12:15 AM UTC
NBN has identified an issue within their network and currently has a technician on-site, working with the NBN NOC to troubleshoot. Further information will be provided as soon as we receive an update from NBN.
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monitoring Sep 20, 2025, 12:24 AM UTC
The NBN technician has implemented a fix, and services should be restored as of 8:05 AM AWST. If you continue to experience issues, please reboot your network connectivity device (e.g., modem or router) to resolve the problem. If services do not restore following a reboot, please get in touch with Telair on 1800 835 247 or via ticket at https://support.telair.com.au. Telair apologises for any inconvenience caused and thanks you for your patience during this disruption.
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resolved Sep 20, 2025, 11:32 AM UTC
Monitoring has now concluded for this outage, and the incident is being marked as resolved. The NBN technician has implemented a fix, and services should be restored as of 8:05 AM AWST. If you continue to experience issues, please reboot your network connectivity device (e.g., modem or router) to resolve the problem. If services do not restore following a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au . Telair apologises for any inconvenience caused and thanks you for your patience during this disruption.
Read the full incident report →
- Detected by Pingoru
- Sep 05, 2025, 05:06 AM UTC
- Resolved
- Sep 05, 2025, 05:22 AM UTC
- Duration
- 16m
Affected: Colocation & TransitVirtualisation and Hosting
Timeline · 4 updates
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investigating Sep 05, 2025, 05:06 AM UTC
We are currently investigating an outage impacting Queensland services. Our engineers are en route to the impacted PoP. We will provide another update in the next 15 minutes.
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investigating Sep 05, 2025, 05:07 AM UTC
We are continuing to investigate this issue.
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investigating Sep 05, 2025, 05:17 AM UTC
Our engineers have identified the cause of the fault. An error in port configuration is impacting some hosted services, such as DNS, in one of our Brisbane POIs. Engineers are in the process of rectifying the fault.
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resolved Sep 05, 2025, 05:22 AM UTC
This incident has now been resolved, and all services are functioning as per usual.
Read the full incident report →
- Detected by Pingoru
- Aug 18, 2025, 06:58 PM UTC
- Resolved
- Aug 19, 2025, 01:48 AM UTC
- Duration
- 6h 49m
Affected: NSW - NBN
Timeline · 3 updates
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investigating Aug 18, 2025, 06:58 PM UTC
Following maintenance, NBN services in NSW using IPoE authentication did not restore. Our engineers are investigating the issue.
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monitoring Aug 18, 2025, 08:08 PM UTC
Our engineers identified and resolved the issue impacting IPoE for NBN services. I just wanted to let you know that services are now connecting like normal. Some modems may require a reboot to reconnect.
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resolved Aug 19, 2025, 01:48 AM UTC
No further issues have been reported, and all systems have been functioning as expected during monitoring. This incident will now be resolved. If you have any more problems, please don't hesitate to get in touch with our support team.
Read the full incident report →
