Resolved after 1 hour 17 minutes, affecting Hosted PBX, on April 15, 2026.
Our engineers identified the issue impacting a subset of PBX systems. Users on these systems were unable to register extensions. This has been resolved.
Affected components
Update timeline
- investigating Apr 15, 2026, 10:40 PM UTC
Telair is currently aware of an issue impacting the myCloudPBX platform. Customers may experience difficulties registering extensions and receiving calls. Our engineers are actively investigating the issue and prioritising service restoration. We will provide a further update as soon as more information becomes available.
- investigating Apr 15, 2026, 10:41 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 15, 2026, 11:58 PM UTC
A fix has been implemented, and inbound calling has been restored from 9:00 AM AEST. Service restoration is continuing as expected, with affected services progressively coming back online and steady improvement being observed across the platform. If you are still experiencing issues, please reboot your extension handset or reauthenticate on your UCme app to restore service. We are continuing to closely monitor the platform and, provided stability is maintained, plan to close this incident within the next hour. We will provide a final update once all services have been fully restored and confirmed stable.
- resolved Apr 15, 2026, 11:58 PM UTC
Our engineers identified the issue impacting a subset of PBX systems. Users on these systems were unable to register extensions. This has been resolved.
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