Telair incident
Notice - Telair | Service Outage Notification | QLD NBN
Resolved after 7 hours 16 minutes, affecting QLD - NBN, on January 28, 2026.
This incident has been resolved. If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.
Affected components
Update timeline
- investigating Jan 28, 2026, 10:37 PM UTC
Telair is currently aware of an unplanned network disruption impacting a subset of NBN services in QLD. Our engineering team is currently investigating the issue and will have more information as it becomes available. Disruption Start Time: 29/01/2026 7:28 AM AEST Affected Location and Community: A subset of NBN services in QLD Impact of Disruption: Intermittent Connectivity Next expected update: 9:00 AM AEST We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.
- monitoring Jan 28, 2026, 11:38 PM UTC
Engineers have identified the underlying issue and implemented a fix. Service connectivity has been restored, and systems are now operating as expected. We will continue to monitor performance and stability. If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.
- resolved Jan 29, 2026, 05:54 AM UTC
This incident has been resolved. If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.
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