Telair incident

Ethernet services - AAPT connectivity degradation

Telair experienced a critical incident on June 12, 2026 affecting NSW - Fast Fibre and ACT - Fast Fibre and 1 more component, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started: Jun 12, 2026, 01:11 AM UTC
Resolved: Jun 12, 2026, 03:59 AM UTC
Duration: 2h 48m
Detected by Pingoru: Jun 12, 2026, 01:11 AM UTC

Affected components

NSW - Fast FibreACT - Fast FibreVIC - Fast FibreSA - Fast FibreWA - Fast FibreTAS - Fast FibreNT - Fast FibreQLD - Fast Fibre

Update timeline

investigating Jun 12, 2026, 01:11 AM UTC

We are aware of an issue affecting Ethernet services delivered via AAPT nationwide. Affected customers may be experiencing intermittent connectivity or a complete loss of connectivity. Issues were first reported at approximately 10:00 AM AEST on Friday 12 June 2026. Our team is actively investigating the cause with AAPT and will provide a further update as soon as more information is available. We apologise for any inconvenience this may cause. If you have questions or wish to report an impact to your service, please contact our support team.
resolved Jun 12, 2026, 03:59 AM UTC

Upstream engineers for AAPT (Vocus) identified the root cause of the issue to be related to prefix limits in some BGP sessions. They have stabilised BGP within their network, and services should now be running normally as of 11:31 AEST. Only layer 3 services off-net to Telair would have been impacted.