Telair incident

Unplanned Outage Notification 11/12/2025 03:15 PM AEST - NSW/ACT Subscribers

Major Resolved View vendor source →

Telair experienced a major incident on December 11, 2025 affecting NSW - NBN and NSW - Opticomm, lasting 17h 35m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2025, 05:00 AM UTC
Resolved
Dec 11, 2025, 10:36 PM UTC
Duration
17h 35m
Detected by Pingoru
Dec 11, 2025, 05:00 AM UTC

Affected components

NSW - NBNNSW - Opticomm

Update timeline

  1. investigating Dec 11, 2025, 05:00 AM UTC

    We are aware of an issue impacting a subset of subscriber services in the NSW + ACT region. Engineers are currently investigating the issue. More updates to follow.

  2. resolved Dec 11, 2025, 10:36 PM UTC

    Engineers identified the issue on our Border Network Gateway and were able to rectify the issue overnight. Monitoring confirms that services have remained stable since restoration at 1:20 AM AEDT. We are now marking this incident as resolved. If you experience any further issues, please don't hesitate to reach out to our support team for assistance. Thank you for your patience and understanding.