Telair incident
Notice - Telair | Service Outage Notification | VIC,SA & TAS Broadband Services
Telair experienced a major incident on January 29, 2026 affecting VIC - NBN and SA - NBN and 1 more component, lasting 13h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2026, 05:21 AM UTC
Telair is currently aware of an unplanned network disruption impacting a subset of NBN and Opticomm services in VIC, SA and TAS. Our engineering team is currently investigating the issue and will have more information as it becomes available. Disruption Start Time: 29/01/2026 4:00 PM AEDT Affected Location and Community: A subset of NBN and Opticomm services in VIC, SA and TAS Impact of Disruption: Intermittent Connectivity Next expected update: 17:00 PM AEDT We understand the inconvenience this disruption may be causing and appreciate your patience as we investigate.
- monitoring Jan 29, 2026, 05:25 AM UTC
Engineers have identified the underlying issue and implemented a fix. Service connectivity has been restored, and systems are now operating as expected. We will continue to monitor performance and stability. If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.
- resolved Jan 29, 2026, 07:15 PM UTC
This incident has been resolved. If you are still experiencing issues, please reboot your router. If services do not restore after a reboot, please contact Telair on 1800 835 247 or lodge a ticket at https://support.telair.com.au.