Telair experienced a critical incident on July 29, 2026 affecting Portal, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Portal
Update timeline
- identified Jul 29, 2026, 12:48 AM UTC
Telair's Customer portal is offline. At approximately 9:30am scheduled power works began at NextDC B1. A dual powered device between the frontend portal and backend management systems failed. Engineers are currently heading to site to resolve.
- resolved Jul 29, 2026, 01:27 AM UTC
Connectivity between front and backend systems has been restored.