Telair incident
Voice - West Coast - Unplanned Outage 01/04/2026 03:00AM AWST
Telair experienced a critical incident on March 31, 2026 affecting Hosted PBX and SIP, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 31, 2026, 07:34 PM UTC
Telair is currently aware of an issue impacting myCloudPBX, Business SIP, and inbound 1300 services on the West Region platform. Customers may experience difficulties registering extensions, making or receiving calls, including intermittent call failures or degraded voice quality. Our engineers are actively investigating the issue and prioritising service restoration. We will provide a further update as soon as more information becomes available.
- monitoring Mar 31, 2026, 07:41 PM UTC
A fix has been implemented, and service restoration is continuing as expected. Affected services are progressively coming back online, and we are seeing steady improvement across the platform. If you are still experiencing issues, please reboot your extension handset or reauthenticate on your UCme app to restore service. We will provide a final update once all services have been fully restored and confirmed stable.
- resolved Mar 31, 2026, 07:50 PM UTC
All affected services have now been fully restored and are operating normally. Our engineering team will continue to monitor the platform to ensure ongoing stability. We appreciate your patience and understanding throughout this incident.